Customer Service Representative Jobs in Newington, CT

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 160 Jobs
Horton International, LLC

Customer Service Agent ( Licensed P & C )

Help Build a Customer Experience Powerhouse in Farmington This is a ground-floor opportunity to help launch and define the client service culture at a fast-growing, nationally ranked insurance...

Flexible and Remote- Client Service Rep

  • Hartford, CT (7 miles from Newington, CT)
  • 1 hour ago
  • Hartford, CT (7 miles from Newington, CT)
  • 1 hour ago

Flexible and Remote- Client Service Rep Global Elite Hartford, Connecticut, United States, 06101 4 days ago Quick Job type Full-time Remote Quick Job description Are you ready to break free from...

Remote Work

Customer Service Representative - CuraScript SD - Remote

  • Bloomfield, CT (11 miles from Newington, CT)
  • 2 hours ago
  • Bloomfield, CT (11 miles from Newington, CT)
  • 2 hours ago

Location: Bloomfield, US-CT Rate: Not Specified Type: Permanent Customer Service Representative - CuraScript SD - Remote CuraScript SD is currently seeking a Customer Service Representative....

Remote Work

Customer Service Representative

  • Hartford, CT (7 miles from Newington, CT)
  • 7 hours ago
  • Hartford, CT (7 miles from Newington, CT)
  • 7 hours ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....

Customer Relations Rep Bilingual

  • East Hartford, CT (8 miles from Newington, CT)
  • 8 hours ago
  • East Hartford, CT (8 miles from Newington, CT)
  • 8 hours ago

Candidates must successfully complete the Customer Service Representative test....

Customer Service Advisor Bakery

  • Andover, CT (18 miles from Newington, CT)
  • 8 hours ago
  • Andover, CT (18 miles from Newington, CT)
  • 8 hours ago

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our...

Customer Service Representative - Cigna Healthcare - Remote

  • Bloomfield, CT (11 miles from Newington, CT)
  • 1 day ago
  • Bloomfield, CT (11 miles from Newington, CT)
  • 1 day ago

If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team....

Remote Work

CampusGuard Customer Advocate

  • Rocky Hill, CT (3 miles from Newington, CT)
  • 1 day ago
  • Rocky Hill, CT (3 miles from Newington, CT)
  • 1 day ago

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...

Customer Service Representative

  • Windsor, CT (12 miles from Newington, CT)
  • 1 day ago
  • Windsor, CT (12 miles from Newington, CT)
  • 1 day ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

GreenDrop Customer Service Attendant

  • Wethersfield, CT (3 miles from Newington, CT)
  • 1 day ago
  • Wethersfield, CT (3 miles from Newington, CT)
  • 1 day ago

GreenDrop Attendant** **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit...

Sales Associate - Connecticut - Sports Medicine

  • Wethersfield, CT (3 miles from Newington, CT)
  • 1 day ago
  • Wethersfield, CT (3 miles from Newington, CT)
  • 1 day ago

The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of...

Customer Service Representative $17 hourly

  • Waterbury, CT (18 miles from Newington, CT)
  • 1 day ago
  • Waterbury, CT (18 miles from Newington, CT)
  • 1 day ago

What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....

Retail Customer Service Associate Part Time

  • West Hartford, CT (4 miles from Newington, CT)
  • 1 day ago
  • West Hartford, CT (4 miles from Newington, CT)
  • 1 day ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Customer Care Specialist

  • Hartford, CT (7 miles from Newington, CT)
  • 1 day ago
  • Hartford, CT (7 miles from Newington, CT)
  • 1 day ago

The Opportunity We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Annuity Call Center, you'll have an opportunity to develop highly personalized...

Customer Service Associate - Temporary

  • Windsor Locks, CT (16 miles from Newington, CT)
  • 1 day ago
  • Windsor Locks, CT (16 miles from Newington, CT)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Newington, CT

Moving to Newington, CT? Find some basic demographic data about Newington, CT below.

Local
National
30,536
860
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Newington, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Newington, CT offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Newington, CT
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »