Customer Service Representative Jobs in Groton, CT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonMarketing Rewards Representative - (Sign-on Bonus $1000)
- Foxwoods Resort Casino
- Ledyard, CT (6 miles from Groton, CT)
- 11 days ago
- Ledyard, CT (6 miles from Groton, CT)
- 11 days ago
Under the supervision of the Foxwoods Rewards Shift Manager, the Marketing Rewards Rep is the face of the Foxwoods Resort Casino experience. This role focuses on driving brand loyalty by enrolling...
In PersonMarketing Rewards Representative - (Sign-on Bonus $1000)
- Foxwoods
- Mashantucket, CT (7 miles from Groton, CT)
- 13 days ago
- Mashantucket, CT (7 miles from Groton, CT)
- 13 days ago
Job Summary: Under the supervision of the Foxwoods Rewards Shift Manager, the Marketing Rewards Rep is the face of the Foxwoods Resort Casino experience. This role focuses on driving brand loyalty...
In PersonFacility Attendant, Customer Service
- Riverhead Building Supply Corp.
- Montauk, NY (22 miles from Groton, CT)
- 17 days ago
- Montauk, NY (22 miles from Groton, CT)
- 17 days ago
Responsibilities JOB DESCRIPTION Facility Attendant -Customer Service Responsibilities include: Answering questions and advising customer in selection of building materials and supplies. Cutting...
In PersonCustomer Support Representative
- Kelly Services
- Waterford, CT (6 miles from Groton, CT)
- 17 days ago
- Waterford, CT (6 miles from Groton, CT)
- 17 days ago
Position Overview As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience across phone, email, and online channels....
In PersonCustomer Support Representative
- Waterford, CT (6 miles from Groton, CT)
- 19 days ago
- Waterford, CT (6 miles from Groton, CT)
- 19 days ago
Position Overview As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience across phone, email, and online channels....
In Person- Home Depot
- Uncasville, CT (8 miles from Groton, CT)
- 22 days ago
- Uncasville, CT (8 miles from Groton, CT)
- 22 days ago
Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonCustomer Service Rep(04050) - 314 Route 12
- Domino's Pizza
- Groton, CT
- 24 days ago
- Groton, CT
- 24 days ago
Company Description Job Description Costumer Service Represent Energetic, Fun Person with A SMILE!! Qualifications Ability to stand for extended periods. Working late is a plus. Additional...
In PersonCustomer Service Rep(04053) - 20 New London Tpke
- Domino's Pizza
- Norwich, CT (13 miles from Groton, CT)
- 24 days ago
- Norwich, CT (13 miles from Groton, CT)
- 24 days ago
Company Description We offer a fast and fun work environment, with friendly co-workers Job Description Duties include, Smiling, Answer phones to take orders, Taking walk-in orders, Folding boxes,...
In PersonCustomer Service Rep(04051) - 939 Bank St
- Domino's Pizza
- New London, CT (3 miles from Groton, CT)
- 25 days ago
- New London, CT (3 miles from Groton, CT)
- 25 days ago
Company Description Job Description Costumer Service Represent Energetic, Fun Person with A SMILE!! Qualifications Additional Information
In PersonCustomer Service Representative
- Ritchie Bros.
- North Franklin, CT (18 miles from Groton, CT)
- 28 days ago
- North Franklin, CT (18 miles from Groton, CT)
- 28 days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
In PersonSeasonal Customer Service Representative - Westerly, RI
- Enterprise Mobility
- Westerly, RI (12 miles from Groton, CT)
- 28 days ago
- Westerly, RI (12 miles from Groton, CT)
- 28 days ago
Overview The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for...
In Person Temporary- Safelite Fulfilment
- East Lyme, CT (10 miles from Groton, CT)
- 30+ days ago
- East Lyme, CT (10 miles from Groton, CT)
- 30+ days ago
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass,...
In PersonCustomer Service Rep(03279) - 242 Greenmanville Ave
- Domino's Pizza
- Stonington, CT (6 miles from Groton, CT)
- 30+ days ago
- Stonington, CT (6 miles from Groton, CT)
- 30+ days ago
Company Description Job Description Costumer Service Represent Energetic, Fun Person with A SMILE!! Qualifications Additional Information All your information will be kept confidential according...
In Person- Charles James
- Mystic, CT (3 miles from Groton, CT)
- 30+ days ago
- Mystic, CT (3 miles from Groton, CT)
- 30+ days ago
We are seeking a reliable and detail-oriented Remote Call Center Representative / Customer Service Representative / Administrative Assistant to join our team....
RemoteDemographic Data for Groton, CT
Moving to Groton, CT? Find some basic demographic data about Groton, CT below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Groton, CT
Highest Education Level
Customer Service Representatives in Groton, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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