Customer Service Representative Jobs in Tustin, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 309 Jobs

Customer Service

Call Resolution experience Call center experience Inbound service standards Service sales knowledge Customer service management skills Nice to Have Skills: Payment processing experience First In, First...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Bilingual Immediate Customer Service

  • Chino, CA (17 miles from Tustin, CA)
  • 6 hours ago
  • Chino, CA (17 miles from Tustin, CA)
  • 6 hours ago

un Bilingual Immediate Customer Service (Fontana) Valley near Sierra compensation: $700-$1,000 Week Immediate customer service position available. Call to book interview if hired start this week....

Customer Service Representative

  • Irvine, CA (4 miles from Tustin, CA)
  • 11 hours ago
  • Irvine, CA (4 miles from Tustin, CA)
  • 11 hours ago

The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products, and processes returns, and works cross functionally across departments...

Customer Service Representative - Work From Home

  • Brea, CA (13 miles from Tustin, CA)
  • 15 hours ago
  • Brea, CA (13 miles from Tustin, CA)
  • 15 hours ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Service Representative

  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago
  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago

AppleOne has partnered with a growing HVAC organization to assist them in hiring a Customer Service Representative to join their team!...

Bilingual Licensed Insurance Customer Service

  • La Mirada, CA (16 miles from Tustin, CA)
  • 1 day ago
  • La Mirada, CA (16 miles from Tustin, CA)
  • 1 day ago

Bilingual Licensed Insurance Customer Service Location: La Mirada, CA, 90638 Salary: $18.0 - $32.0/hour Experience: 1 Year(s) Paul Hernandez - State Farm Agency, located in La Mirada, CA, has an...

Customer Service Representative, Physician Billing - FT/Days

  • Santa Ana, CA (2 miles from Tustin, CA)
  • 1 day ago
  • Santa Ana, CA (2 miles from Tustin, CA)
  • 1 day ago

The Customer Service Representative is responsible to successfully handle all incoming patient phone calls....

Customer Service Representative

  • Cerritos, CA (17 miles from Tustin, CA)
  • 1 day ago
  • Cerritos, CA (17 miles from Tustin, CA)
  • 1 day ago

Company DescriptionJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable...

Customer Service Senior Representative

  • Chino, CA (17 miles from Tustin, CA)
  • 1 day ago
  • Chino, CA (17 miles from Tustin, CA)
  • 1 day ago

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will...

Customer Service Rep(08142) - 16486 Bolsa Chica St

  • Huntington Beach, CA (10 miles from Tustin, CA)
  • 1 day ago
  • Huntington Beach, CA (10 miles from Tustin, CA)
  • 1 day ago

Company Description Job Description General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare...

Member Service Representative (Full-Time) - Santa Ana

  • Santa Ana, CA (2 miles from Tustin, CA)
  • 1 day ago
  • Santa Ana, CA (2 miles from Tustin, CA)
  • 1 day ago

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...

Customer Service

  • Santa Fe Springs, CA (18 miles from Tustin, CA)
  • 1 day ago
  • Santa Fe Springs, CA (18 miles from Tustin, CA)
  • 1 day ago

Job Title: Customer Service Representative Order Desk Location: Santa Fe Springs, CA Schedule: Monday to Friday Training Schedule: Hours: 7:30 AM 4:00 PM (30-minute lunch) Duration: 3 to 6 weeks Post-Training...

Customer Service Tech: IE North

  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago
  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...

Customer Service Tech: SCIE South

  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago
  • Corona, CA (17 miles from Tustin, CA)
  • 1 day ago

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...

Demographic Data for Tustin, CA

Moving to Tustin, CA? Find some basic demographic data about Tustin, CA below.

Local
National
85,300
3,345
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Tustin, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Tustin, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Tustin, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »