Customer Service Representative Jobs in Sherman Oaks, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 362 Jobs
Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work
Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Inside Sales Rep / Customer service

  • Commerce, CA (20 miles from Sherman Oaks, CA)
  • 1 hour ago
  • Commerce, CA (20 miles from Sherman Oaks, CA)
  • 1 hour ago

Inside Sales Position -- We provide all leads. No cold calling required. Lux Doors is a national door and garage door company seeking a motivated and experienced customer service rep to join our...

Customer Service Representative

  • Manhattan Beach, CA (20 miles from Sherman Oaks, CA)
  • 10 hours ago
  • Manhattan Beach, CA (20 miles from Sherman Oaks, CA)
  • 10 hours ago

join our team as a Customer Service Representative....

Customer Service Receptionist

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 11 hours ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 11 hours ago

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes...

Customer Service Representative - Work From Home

  • Altadena, CA (16 miles from Sherman Oaks, CA)
  • 15 hours ago
  • Altadena, CA (16 miles from Sherman Oaks, CA)
  • 15 hours ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Private Client Services - Associates

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

Associates with 3-9 years of experience with a strong interest in practicing in the Private Client Services industry. Our PCS practice offers an opportunity to gain expertise in and advise on...

Client Services Representative

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works...

Customer Service Rep(07828) - 2712 Foothill Blvd., Units #B & C

  • La Crescenta, CA (11 miles from Sherman Oaks, CA)
  • 1 day ago
  • La Crescenta, CA (11 miles from Sherman Oaks, CA)
  • 1 day ago

Take in person and phone ordersComplete transactions with guest at registerHelp other stations when neededClean as you goFollow food safety standardsGood Customer service skillsHelp prep pizza...

Remote - Client Services Associate

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

Remote - Client Services Associate AO Garcia Agency Los Angeles, California, United States, 90001 12 hours ago Quick Job type Full-time Remote Quick Job description Experience in our industry is...

Remote Work

Customer Service Rep(07837) - 130 E Grand Ave.

  • El Segundo, CA (18 miles from Sherman Oaks, CA)
  • 1 day ago
  • El Segundo, CA (18 miles from Sherman Oaks, CA)
  • 1 day ago

Company Description Job Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work...

Customer Service Rep(07841) - 201 Pacific Coast Hwy

  • Hermosa Beach, CA (21 miles from Sherman Oaks, CA)
  • 1 day ago
  • Hermosa Beach, CA (21 miles from Sherman Oaks, CA)
  • 1 day ago

Company Description Job Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work...

Customer Service Rep(07842) - 3001 N Sepulveda Blvd

  • Manhattan Beach, CA (20 miles from Sherman Oaks, CA)
  • 1 day ago
  • Manhattan Beach, CA (20 miles from Sherman Oaks, CA)
  • 1 day ago

Company Description Job Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work...

Customer Service Representative - FS

  • Glendale, CA (7 miles from Sherman Oaks, CA)
  • 1 day ago
  • Glendale, CA (7 miles from Sherman Oaks, CA)
  • 1 day ago

Your Role on the Team As a Customer Service Representative Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to...

Demographic Data for Sherman Oaks, CA

Moving to Sherman Oaks, CA? Find some basic demographic data about Sherman Oaks, CA below.

Local
National
39,536,271
996,598

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Sherman Oaks, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Sherman Oaks, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Sherman Oaks, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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