Customer Service Representative Jobs in Santa Cruz, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Support Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
Customer Support Representative Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility,...
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
Responsible for representing the Stryker brand by supporting our customers daily with all requests over the phone, email, and through assigned cases. Booking repair orders for company divisions...
Customer Service Representative - Repairs
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 1 day ago
Customer Support Specialist - Repair Services In this role, you'll be the voice of our clients brandsupporting customers and field representatives with repair order inquiries, updates, and...
Retail Customer Service Representative/Cashier
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 1 day ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 1 day ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service & Sales Manager
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 2 days ago
- Mountain View, CA (24 miles from Santa Cruz, CA)
- 2 days ago
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your...
Customer Experience Specialist - FT
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
$21.80/hour Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where...
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 2 days ago
Remote Customer Service Specialist Job Specifications: Job Type: Full-time 10 month contract with possibility for extension Location: Remote Pay Rate: $27.50/hr Shift: 9am 5:30pm PST, Monday...
Customer Service Representative
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 3 days ago
West Valley Recycling, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in San Jose, CA! Previous waste experience would be a huge plus!...
Customer Service Associate - Temporary
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 3 days ago
- Santa Clara, CA (22 miles from Santa Cruz, CA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Summary of Job Duties: The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services....
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 3 days ago
- Cupertino, CA (15 miles from Santa Cruz, CA)
- 3 days ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
- San Jose, CA (24 miles from Santa Cruz, CA)
- 4 days ago
Customer Service Officers Job Poster : Jobs Skills:CustomerService | Location: San Jose, California, United States Of America Views:3 Our client has an urgent requirement for experienced Customer...
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 4 days ago
- Sunnyvale, CA (23 miles from Santa Cruz, CA)
- 4 days ago
Store - S.JOS-SUNNYVALE, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout...
Part Time- Customer Service & Sales Position
- Capitola, CA (12 miles from Santa Cruz, CA)
- 4 days ago
- Capitola, CA (12 miles from Santa Cruz, CA)
- 4 days ago
Capitola Self Storage is looking for Tech Savvy & Dependable Individual with great Customer Service Skills to join our team. A locally owned storage facility in the Nob Hill Shopping Center right...
Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper)
- Portola Valley, CA (20 miles from Santa Cruz, CA)
- 5 days ago
- Portola Valley, CA (20 miles from Santa Cruz, CA)
- 5 days ago
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...
Demographic Data for Santa Cruz, CA
Moving to Santa Cruz, CA? Find some basic demographic data about Santa Cruz, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Santa Cruz, CA
Highest Education Level
Customer Service Representatives in Santa Cruz, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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