Customer Service Representative Jobs in San Mateo, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Work From Home
- Mountain View, CA (18 miles from San Mateo, CA)
- 11 hours ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 11 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkClient Services Associate SRO Marketing, Inc. San Mateo, CA, US 1 day ago Quick Job type Full-time Quick Job description We are looking to fill an immediate need for a Client Services Associate to...
Remote Work- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
Location: San Francisco, US-CA Rate: Not Specified Type: Permanent Customer Care Advocate ILWU Temps Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are...
- South San Francisco, CA (8 miles from San Mateo, CA)
- 1 day ago
- South San Francisco, CA (8 miles from San Mateo, CA)
- 1 day ago
Customer Service Specialist SQA Solution South San Francisco, California, United States 20 hours ago Quick Job type Full-time Quick Job description Type : Contract, w2 only Duration : 5+ months...
Lead Bilingual Customer Service Representative
- San Leandro, CA (13 miles from San Mateo, CA)
- 1 day ago
- San Leandro, CA (13 miles from San Mateo, CA)
- 1 day ago
Lead Bilingual Customer Service Representative Location: San Leandro, California 94577 Duration: 6+ Months, Contract Shift Details: (MONDAY-FRIDAY, 7AM-3:30PM) Pay Rate: $23.00 JOB DESCRIPTION As a...
Customer Service Delivery Advocate
- Daly City, CA (10 miles from San Mateo, CA)
- 1 day ago
- Daly City, CA (10 miles from San Mateo, CA)
- 1 day ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Customer Service Representative
- Redwood City, CA (8 miles from San Mateo, CA)
- 1 day ago
- Redwood City, CA (8 miles from San Mateo, CA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Berkeley, CA (20 miles from San Mateo, CA)
- 1 day ago
- Berkeley, CA (20 miles from San Mateo, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales & Customer Service Associate
- Union City, CA (15 miles from San Mateo, CA)
- 1 day ago
- Union City, CA (15 miles from San Mateo, CA)
- 1 day ago
Overview Where Better Careers Begin! Massage Envy Spa Union Landing 30963 Courthouse Drive Union City, CA 94587 Do you have a passion for helping others? At the Massage Envy Spa Union Landing...
- Emeryville, CA (18 miles from San Mateo, CA)
- 1 day ago
- Emeryville, CA (18 miles from San Mateo, CA)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Bilingual Customer Service Specialist (Spanish)
- Palo Alto, CA (12 miles from San Mateo, CA)
- 2 days ago
- Palo Alto, CA (12 miles from San Mateo, CA)
- 2 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- South San Francisco, CA (8 miles from San Mateo, CA)
- 2 days ago
- South San Francisco, CA (8 miles from San Mateo, CA)
- 2 days ago
Customer Service Specialist 1#25-63504 South San Francisco, CA All On-site Job Description Title: Customer Service Specialist, Portfolio Reports to: Senior Supervisor, Portfolio Pay rate is ***/hr...
Customer Service Associate - Temporary
- Daly City, CA (10 miles from San Mateo, CA)
- 2 days ago
- Daly City, CA (10 miles from San Mateo, CA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Daly City, CA (10 miles from San Mateo, CA)
- 2 days ago
- Daly City, CA (10 miles from San Mateo, CA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 2 days ago
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 2 days ago
The Client Services Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about...
Demographic Data for San Mateo, CA
Moving to San Mateo, CA? Find some basic demographic data about San Mateo, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in San Mateo, CA
Highest Education Level
Customer Service Representatives in San Mateo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »