Customer Service Representative Jobs in Saint Helena, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 28 Jobs

Sales & Customer Service Associate

  • Napa, CA (7 miles from Saint Helena, CA)
  • 3 hours ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 3 hours ago

Overview Where Better Careers Begin! Massage Envy Napa 308 Soscol Ave Suite E Napa, CA 94559 Do you have a passion for helping others? At the Massage Envy Napa franchise, we support and inspire...

Customer Service Representative - Work From Home

  • Windsor, CA (21 miles from Saint Helena, CA)
  • 1 day ago
  • Windsor, CA (21 miles from Saint Helena, CA)
  • 1 day ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Service Rep(08188) - 1561 Farmers ln

  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 6 days ago
  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 6 days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Associate - Temporary

  • Napa, CA (7 miles from Saint Helena, CA)
  • 9 days ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 9 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Napa, CA (7 miles from Saint Helena, CA)
  • 12 days ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 12 days ago

Customer Service and Claims Representative Napa, CA Hourly Rate: $21/hr. Our client is seeking a Customer Service and Claims representative to support a local wine storage facility. Your...

Customer Service Advisor

  • Windsor, CA (21 miles from Saint Helena, CA)
  • 14 days ago
  • Windsor, CA (21 miles from Saint Helena, CA)
  • 14 days ago

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their...

Loss Prevention Customer Service Associate II

  • Napa, CA (7 miles from Saint Helena, CA)
  • 20 days ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 20 days ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Amazon Locker - Customer Service

  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 22 days ago
  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 22 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Representative

  • Rohnert Park, CA (22 miles from Saint Helena, CA)
  • 24 days ago
  • Rohnert Park, CA (22 miles from Saint Helena, CA)
  • 24 days ago

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high...

Amazon Locker+ Customer Service Associate

  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 28 days ago
  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 28 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service - Amazon Hiring Now!

  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 28 days ago
  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 28 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Rep(07954) - 1700 W. IMOLA AVE.

  • Napa, CA (7 miles from Saint Helena, CA)
  • 30+ days ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 30+ days ago

Company Description Job Description We offer flexible hours, part time and full time. We offer opportunities to move up into the management training program for exceptional employees that show...

Copy of Customer Service Representative II

  • Napa, CA (7 miles from Saint Helena, CA)
  • 30+ days ago
  • Napa, CA (7 miles from Saint Helena, CA)
  • 30+ days ago

SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II....

Client Service Specialist - Float

  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 30+ days ago
  • Santa Rosa, CA (21 miles from Saint Helena, CA)
  • 30+ days ago

Client Service Specialist - Float Retail Banking Group Santa Rosa,California **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship...

Customer Service & E-Commerce Associate Team Leader Full-Time

  • Kenwood, CA (10 miles from Saint Helena, CA)
  • 30+ days ago
  • Kenwood, CA (10 miles from Saint Helena, CA)
  • 30+ days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

Demographic Data for Saint Helena, CA

Moving to Saint Helena, CA? Find some basic demographic data about Saint Helena, CA below.


Local
National
8,317
546
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Saint Helena, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Saint Helena, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Saint Helena, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »