Customer Service Representative Jobs in Oakland, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 215 Jobs

Customer Service Rep(07925) - 100 FIFTH AVE

  • Redwood City, CA (21 miles from Oakland, CA)
  • 3 hours ago
  • Redwood City, CA (21 miles from Oakland, CA)
  • 3 hours ago

Company Description Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork...

Customer Service Rep(07930) - 240B CAMBRIDGE AVE

  • Palo Alto, CA (23 miles from Oakland, CA)
  • 4 hours ago
  • Palo Alto, CA (23 miles from Oakland, CA)
  • 4 hours ago

Company Description Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork...

Restaurant Customer Service Team Member

  • Concord, CA (16 miles from Oakland, CA)
  • 4 hours ago
  • Concord, CA (16 miles from Oakland, CA)
  • 4 hours ago

Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...

Retail Customer Service Associate

  • San Francisco, CA (11 miles from Oakland, CA)
  • 4 hours ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 4 hours ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Customer Service Representative

  • Bay Point, CA (22 miles from Oakland, CA)
  • 4 hours ago
  • Bay Point, CA (22 miles from Oakland, CA)
  • 4 hours ago

service representatives....

Amazon Locker+ Customer Service Associate

  • Mill Valley, CA (20 miles from Oakland, CA)
  • 11 hours ago
  • Mill Valley, CA (20 miles from Oakland, CA)
  • 11 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service - Amazon Hiring Now!

  • Mill Valley, CA (20 miles from Oakland, CA)
  • 11 hours ago
  • Mill Valley, CA (20 miles from Oakland, CA)
  • 11 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Amazon Locker - Customer Service

  • San Ramon, CA (11 miles from Oakland, CA)
  • 11 hours ago
  • San Ramon, CA (11 miles from Oakland, CA)
  • 11 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Representative

  • San Rafael, CA (20 miles from Oakland, CA)
  • 1 day ago
  • San Rafael, CA (20 miles from Oakland, CA)
  • 1 day ago

- Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Advocate

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the...

Waiter & Customer Service Position

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

Location: West Portal and/or Potrero Hill Qualifications: - Waiter experience required - Use of the POS systems (Toast) - Over 21 - Ability to lift 25+ lbs - Availability to work days, nights,...

Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper)

  • San Carlos, CA (19 miles from Oakland, CA)
  • 1 day ago
  • San Carlos, CA (19 miles from Oakland, CA)
  • 1 day ago

In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...

Customer Service Representative San Francisco Airport

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting...

CWR-Customer Service Rep I

  • Benicia, CA (22 miles from Oakland, CA)
  • 1 day ago
  • Benicia, CA (22 miles from Oakland, CA)
  • 1 day ago

As a Customer Service Representative, you will be part of the Last Mile department supporting a dynamic team....

Customer Service Support Associate

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

Customer Service Support Associate 3.3 3.3 out of 5 stars San Francisco, CA 94158 Remote Our client is seeking a Customer Service Support Associate to join their team. As a Customer Service...

Remote Work

Demographic Data for Oakland, CA

Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.

Local
National
429,527
10,158
Large

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Oakland, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Oakland, CA offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Oakland, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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