Customer Service Representative Jobs in Novato, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Counter Sales Associate & Tool Repair Technician
- DHC Supplies, Inc.
- Santa Rosa, CA (20 miles from Novato, CA)
- 4 days ago
- DHC Supplies, Inc.
- Santa Rosa, CA (20 miles from Novato, CA)
- 4 days ago
Join Our Team as a Counter Sales Representative and Tool Repairer. Are you passionate about providing exceptional customer service and have a knack for repairing tools? DHC Supplies, Inc. is...
Customer Service Associate - Temporary
- El Cerrito, CA (20 miles from Novato, CA)
- 1 day ago
- El Cerrito, CA (20 miles from Novato, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Insurance Agent (Sales, Customer Service)
- San Pablo, CA (15 miles from Novato, CA)
- 2 days ago
- San Pablo, CA (15 miles from Novato, CA)
- 2 days ago
Pay Range: $60000 - $160000 / year Sign-On Bonus Opportunity of up to $3,500* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling-...
Store Customer Service Specialist
- San Rafael, CA (11 miles from Novato, CA)
- 2 days ago
- San Rafael, CA (11 miles from Novato, CA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
1007 Customer Service Representative 1 #7199
- Vallejo, CA (18 miles from Novato, CA)
- 4 days ago
- Vallejo, CA (18 miles from Novato, CA)
- 4 days ago
THE ROLE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL...
- El Sobrante, CA (18 miles from Novato, CA)
- 4 days ago
- El Sobrante, CA (18 miles from Novato, CA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Remote Customer Service Representative
- Berkeley, CA (23 miles from Novato, CA)
- 5 days ago
- Berkeley, CA (23 miles from Novato, CA)
- 5 days ago
Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...
Remote WorkPharmacy Customer Service Associate
- Martinez, CA (24 miles from Novato, CA)
- 6 days ago
- Martinez, CA (24 miles from Novato, CA)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Part-Time Designer/Picture Framer - Customer Service Team Member
- Petaluma, CA (14 miles from Novato, CA)
- 7 days ago
- Petaluma, CA (14 miles from Novato, CA)
- 7 days ago
Store - PETALUMA, CABuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what theyre looking for. Provide a...
Customer Service Representative
- Berkeley, CA (23 miles from Novato, CA)
- 9 days ago
- Berkeley, CA (23 miles from Novato, CA)
- 9 days ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Customer Service - Whole Foods
- Berkeley, CA (23 miles from Novato, CA)
- 9 days ago
- Berkeley, CA (23 miles from Novato, CA)
- 9 days ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Client Service Associate (Part-Time)
- Martinez, CA (24 miles from Novato, CA)
- 10 days ago
- Martinez, CA (24 miles from Novato, CA)
- 10 days ago
OSCA, a division of Tang & Company which provides instructor-led and computer based safety training, has an excellent opportunity for a full-time Client Services Associate. The ideal candidate is...
Retail Customer Service Associate
- Sausalito, CA (19 miles from Novato, CA)
- 10 days ago
- Sausalito, CA (19 miles from Novato, CA)
- 10 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Vallejo, CA (18 miles from Novato, CA)
- 11 days ago
- Vallejo, CA (18 miles from Novato, CA)
- 11 days ago
Customer Service Representative 2.8 2.8 out of 5 stars 3211 Sonoma Blvd, Vallejo, CA 94590 Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is...
Ebike Service Advisor - Customer Service
- Berkeley, CA (23 miles from Novato, CA)
- 11 days ago
- Berkeley, CA (23 miles from Novato, CA)
- 11 days ago
Apply Job Type Part-time, Temporary Description Why We're Rad (about us): Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for...
Demographic Data for Novato, CA
Moving to Novato, CA? Find some basic demographic data about Novato, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Novato, CA
Highest Education Level
Customer Service Representatives in Novato, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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