Customer Service Representative Jobs in Newport Coast, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 229 Jobs

Customer Service Representative

  • Irvine, CA (11 miles from Newport Coast, CA)
  • 6 hours ago
  • Irvine, CA (11 miles from Newport Coast, CA)
  • 6 hours ago

The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products, and processes returns, and works cross functionally across departments...

Customer Service Representative - Work From Home

  • Brea, CA (23 miles from Newport Coast, CA)
  • 11 hours ago
  • Brea, CA (23 miles from Newport Coast, CA)
  • 11 hours ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Service Representative

  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago
  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago

AppleOne has partnered with a growing HVAC organization to assist them in hiring a Customer Service Representative to join their team!...

Bilingual Licensed Insurance Customer Service

  • La Mirada, CA (24 miles from Newport Coast, CA)
  • 1 day ago
  • La Mirada, CA (24 miles from Newport Coast, CA)
  • 1 day ago

Bilingual Licensed Insurance Customer Service Location: La Mirada, CA, 90638 Salary: $18.0 - $32.0/hour Experience: 1 Year(s) Paul Hernandez - State Farm Agency, located in La Mirada, CA, has an...

Customer Service Representative, Physician Billing - FT/Days

  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago
  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago

The Customer Service Representative is responsible to successfully handle all incoming patient phone calls....

Customer Service Representative

  • Cerritos, CA (23 miles from Newport Coast, CA)
  • 1 day ago
  • Cerritos, CA (23 miles from Newport Coast, CA)
  • 1 day ago

Company DescriptionJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable...

Customer Service Rep(08142) - 16486 Bolsa Chica St

  • Huntington Beach, CA (12 miles from Newport Coast, CA)
  • 1 day ago
  • Huntington Beach, CA (12 miles from Newport Coast, CA)
  • 1 day ago

Company Description Job Description General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare...

Member Service Representative (Full-Time) - Santa Ana

  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago
  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...

Customer Service Tech: IE North

  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago
  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...

Customer Service Tech: SCIE South

  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago
  • Corona, CA (24 miles from Newport Coast, CA)
  • 1 day ago

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...

Customer Service

  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago
  • Santa Ana, CA (10 miles from Newport Coast, CA)
  • 1 day ago

Our client is looking for Customer Service Representatives to work in an inbound/outbound call center. The company is growing and is looking for employees that will want to grow with them....

Commercial Client Services Representative

  • Irvine, CA (11 miles from Newport Coast, CA)
  • 1 day ago
  • Irvine, CA (11 miles from Newport Coast, CA)
  • 1 day ago

Handle calls with professionalism, demonstrating a sense of ownership, with a foal of one call resolution achieving established service standards. + Demonstrates compliance with all bank regulations...

Administrative Paid Associate Director if Ticketing and Customer Service Laguna Playhouse Lagun[ .]

  • Laguna Beach, CA (4 miles from Newport Coast, CA)
  • 2 days ago
  • Laguna Beach, CA (4 miles from Newport Coast, CA)
  • 2 days ago

Associate Director if Ticketing and Customer Service Director of Marketing, Communications, and Public Relations Full time, Regular, Exempt $68,640 - $70,000 Medical & Dental (Shared Expense);...

Customer Service Rep(08564) - 13297 South St

  • Cerritos, CA (23 miles from Newport Coast, CA)
  • 2 days ago
  • Cerritos, CA (23 miles from Newport Coast, CA)
  • 2 days ago

Customer Service Rep(08564) - 13297 South St Domino's Franchise - 3.4 Cerritos, CA Job Details Full-time Estimated: $35.4K - $40.7K a year 8 hours ago Qualifications Writing skills Communication...

Customer Service Associate

  • Irvine, CA (11 miles from Newport Coast, CA)
  • 2 days ago
  • Irvine, CA (11 miles from Newport Coast, CA)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Newport Coast, CA

Moving to Newport Coast, CA? Find some basic demographic data about Newport Coast, CA below.


Local
National
10,294
355
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Newport Coast, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Newport Coast, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Newport Coast, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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