Customer Service Representative Jobs in Martinez, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pizza maker & customer service
- Vallejo, CA (16 miles from Martinez, CA)
- 3 hours ago
- Vallejo, CA (16 miles from Martinez, CA)
- 3 hours ago
Need energetic experienced person to work in a pizza shop. Make pizza, deal with customers and cashieretc. Must speak English and have experience in the restaurant business.
Customer Service Associate - Temporary
- Pleasant Hill, CA (4 miles from Martinez, CA)
- 4 hours ago
- Pleasant Hill, CA (4 miles from Martinez, CA)
- 4 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Berkeley, CA (9 miles from Martinez, CA)
- 4 hours ago
- Berkeley, CA (9 miles from Martinez, CA)
- 4 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Emeryville, CA (12 miles from Martinez, CA)
- 7 hours ago
- Emeryville, CA (12 miles from Martinez, CA)
- 7 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Dublin, CA (22 miles from Martinez, CA)
- 16 hours ago
- Dublin, CA (22 miles from Martinez, CA)
- 16 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Oakland, CA (14 miles from Martinez, CA)
- 16 hours ago
- Oakland, CA (14 miles from Martinez, CA)
- 16 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative
- Walnut Creek, CA (8 miles from Martinez, CA)
- 16 hours ago
- Walnut Creek, CA (8 miles from Martinez, CA)
- 16 hours ago
The Client Services Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about...
- Pleasant Hill, CA (4 miles from Martinez, CA)
- 16 hours ago
- Pleasant Hill, CA (4 miles from Martinez, CA)
- 16 hours ago
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...
Customer Service Representative
- San Francisco, CA (19 miles from Martinez, CA)
- 21 hours ago
- San Francisco, CA (19 miles from Martinez, CA)
- 21 hours ago
They’re currently seeking Customer Service Representative to join their high-performing, mission-driven support team—all from the comfort of your home!...
- Brentwood, CA (23 miles from Martinez, CA)
- 1 day ago
- Brentwood, CA (23 miles from Martinez, CA)
- 1 day ago
CHECK IN AND OUT CUSTOMERS FOR THEIR SERVICES. ANSWERING PHONES. CUSTOMER SERVICE ORIENTED, WORK WELL WITHOUT CLOSE SUPERVISION, RELIABLE AND WORK WELL WITH OTHERS. PAY ATTENTION TO DETAIL. NO...
- Hayward, CA (21 miles from Martinez, CA)
- 1 day ago
- Hayward, CA (21 miles from Martinez, CA)
- 1 day ago
$80000 - $100000 / year Compensation & Benefits: Average $80,000 to $100,000+ your first year, with top earners well into six figures Guaranteed base salary plus commissions Comprehensive benefits...
Customer Service Representative
- San Rafael, CA (19 miles from Martinez, CA)
- 1 day ago
- San Rafael, CA (19 miles from Martinez, CA)
- 1 day ago
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...
Customer Service Rep(08106) - 22962 Clawiter Rd
- Hayward, CA (21 miles from Martinez, CA)
- 1 day ago
- Hayward, CA (21 miles from Martinez, CA)
- 1 day ago
Customer Service Rep(08106) - 22962 Clawiter Rd Domino's Franchise - 3.4 Hayward, CA Job Details Full-time Estimated: $38.9K - $43.7K a year 1 day ago Qualifications Entry level Full Job...
Store Customer Service Specialist
- Oakland, CA (14 miles from Martinez, CA)
- 2 days ago
- Oakland, CA (14 miles from Martinez, CA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Sales & Customer Service Associate
- Concord, CA (7 miles from Martinez, CA)
- 2 days ago
- Concord, CA (7 miles from Martinez, CA)
- 2 days ago
Overview Where Better Careers Begin! Massage Envy - Clayton Valley 5442 Ygnacio Valley Rd #140, Concord, CA 94521 Do you have a passion for helping others? At the Massage Envy - Clayton Valley...
Demographic Data for Martinez, CA
Moving to Martinez, CA? Find some basic demographic data about Martinez, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Martinez, CA
Highest Education Level
Customer Service Representatives in Martinez, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »