Customer Service Representative Jobs in Lafayette, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- San Francisco, CA (18 miles from Lafayette, CA)
- 8 days ago
- San Francisco, CA (18 miles from Lafayette, CA)
- 8 days ago
Staples is business to business.Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....
Sales & Customer Service Associate
- Concord, CA (6 miles from Lafayette, CA)
- 5 hours ago
- Concord, CA (6 miles from Lafayette, CA)
- 5 hours ago
Overview Where Better Careers Begin! Massage Envy - Clayton Valley 5442 Ygnacio Valley Rd #140, Concord, CA 94521 Do you have a passion for helping others? At the Massage Envy - Clayton Valley...
JetX Car Wash Sales and Customer Service Rep - Immediate Opening
- Fremont, CA (23 miles from Lafayette, CA)
- 1 day ago
- Fremont, CA (23 miles from Lafayette, CA)
- 1 day ago
JetX Car Wash Sales and Customer Service Representative Location: Fremont About Us: We are a fast-growing car wash company expanding its footprint in northern California....
Help Wanted! Customer Service / Design
- San Rafael, CA (22 miles from Lafayette, CA)
- 1 day ago
- San Rafael, CA (22 miles from Lafayette, CA)
- 1 day ago
We're hiring Part Time and/or Full Time Sales/Design associates, who must be available to work weekends. Please respond by email with your resume and availability. Newly renovated shop, Cheap...
Store Customer Service Specialist
- Oakland, CA (9 miles from Lafayette, CA)
- 1 day ago
- Oakland, CA (9 miles from Lafayette, CA)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(08388) - 3300 e castro valley blvd suite G
- Castro Valley, CA (9 miles from Lafayette, CA)
- 1 day ago
- Castro Valley, CA (9 miles from Lafayette, CA)
- 1 day ago
Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with...
Customer Service Rep(07437) - 8300 Brentwood Blvd Suite D
- Brentwood, CA (20 miles from Lafayette, CA)
- 1 day ago
- Brentwood, CA (20 miles from Lafayette, CA)
- 1 day ago
From customer service representative to management, General manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Pharmacy Customer Service Associate
- Brentwood, CA (20 miles from Lafayette, CA)
- 1 day ago
- Brentwood, CA (20 miles from Lafayette, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Fremont, CA (23 miles from Lafayette, CA)
- 2 days ago
- Fremont, CA (23 miles from Lafayette, CA)
- 2 days ago
Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Retail Customer Service Associate
- San Mateo, CA (24 miles from Lafayette, CA)
- 2 days ago
- San Mateo, CA (24 miles from Lafayette, CA)
- 2 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Support Specialist (9:30a-6:30p EST)
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical...
Customer Support Specialist (8:30a-5:30p PST)
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical...
Client Service Representative I/Floater
- Castro Valley, CA (9 miles from Lafayette, CA)
- 2 days ago
- Castro Valley, CA (9 miles from Lafayette, CA)
- 2 days ago
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team...
Customer Service Representative
- Hayward, CA (15 miles from Lafayette, CA)
- 2 days ago
- Hayward, CA (15 miles from Lafayette, CA)
- 2 days ago
About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...
Fire and Casualty Insurance Licensed Customer Service Representative
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
- San Francisco, CA (18 miles from Lafayette, CA)
- 2 days ago
Key responsibilities: - Respond to customer inquiries via phone and email - Maintain accurate records of customer interactions. - Collaborate with underwriters to resolve customer issues. -...
Demographic Data for Lafayette, CA
Moving to Lafayette, CA? Find some basic demographic data about Lafayette, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lafayette, CA
Highest Education Level
Customer Service Representatives in Lafayette, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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