Customer Service Representative Jobs in Carlsbad, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 70 Jobs
Furer Organization

Customer Service Representative ( Remote )

Join our esteemed team at Furer Organization as a Customer Service representative! This exceptional opportunity is a remote position specifically open to applicants residing in California....

Remote Work

Customer Service Representative

  • Carlsbad, CA
  • 19 hours ago
  • Carlsbad, CA
  • 19 hours ago

For more information, please visit The Customer Service Representative is responsible for handling a high volume of incoming calls from Callaway Golf Accounts and Consumers....

GREAT SUMMER JOB - Betting Buddy w/ Customer Service

  • Del Mar, CA (13 miles from Carlsbad, CA)
  • 1 day ago
  • Del Mar, CA (13 miles from Carlsbad, CA)
  • 1 day ago

Job Details: Representatives work throughout the facility assisting guests and teaching them how to wager and how to wager on the DMTC app. Position also may include greeting guests at the front...

Great Summer Job - Customer Service - Del Mar Racetrack

  • Del Mar, CA (13 miles from Carlsbad, CA)
  • 1 day ago
  • Del Mar, CA (13 miles from Carlsbad, CA)
  • 1 day ago

Job Details: Representatives work throughout the facility assisting guests. Positions include greeting guests at the front gates, provide tram and ADA Safety, flyer and brochure distribution,...

Member Service Representative (Full-Time) - San Marcos

  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 1 day ago
  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 1 day ago

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...

E-Commerce & Office Assistant (Customer Service + Product Support)

  • Temecula, CA (24 miles from Carlsbad, CA)
  • 2 days ago
  • Temecula, CA (24 miles from Carlsbad, CA)
  • 2 days ago

Were Hiring! Looking for a reliable, detail-oriented E-Commerce & Office Assistant to support our online operations and help with administrative duties. If you're tech-savvy, good with people, and...

Customer Service Rep(08548) - 1854 Marron Road

  • Carlsbad, CA
  • 2 days ago
  • Carlsbad, CA
  • 2 days ago

Company Description Job Description Job Duties Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone...

"Now Hiring" Customer service & Sales position

  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 2 days ago
  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 2 days ago

We are a 15 yr. old company based in North County looking for a good salesperson, customer service skills with experience to close sale leads, book appointments, answer phones and help with over...

Sales Associate

  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 2 days ago
  • San Marcos, CA (7 miles from Carlsbad, CA)
  • 2 days ago

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...

Bilingual Customer Service Specialist (Spanish)

  • Temecula, CA (24 miles from Carlsbad, CA)
  • 3 days ago
  • Temecula, CA (24 miles from Carlsbad, CA)
  • 3 days ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Pharmacy Customer Service Associate

  • Vista, CA (1 mile from Carlsbad, CA)
  • 3 days ago
  • Vista, CA (1 mile from Carlsbad, CA)
  • 3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

GRAVEYARD - Customer Service Representative

  • San Clemente, CA (21 miles from Carlsbad, CA)
  • 3 days ago
  • San Clemente, CA (21 miles from Carlsbad, CA)
  • 3 days ago

Store 2709479: 901 Avenida Pico, San Clemente, California 92673 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • San Clemente, CA (21 miles from Carlsbad, CA)
  • 3 days ago
  • San Clemente, CA (21 miles from Carlsbad, CA)
  • 3 days ago

as a Customer Service Representative....

Manager Sr, Customer Service Operations

  • Vista, CA (1 mile from Carlsbad, CA)
  • 4 days ago
  • Vista, CA (1 mile from Carlsbad, CA)
  • 4 days ago

We are hiring a Senior Contact Center Operations Manager to join our Customer Experience team! DISCOVER Are you energized by building and transforming operations while making a meaningful impact?...

Customer Service Representative - Graveyard

  • Temecula, CA (24 miles from Carlsbad, CA)
  • 7 days ago
  • Temecula, CA (24 miles from Carlsbad, CA)
  • 7 days ago

Store 2709432: 29500 Rancho California Rd, Temecula, California 92591 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Demographic Data for Carlsbad, CA

Moving to Carlsbad, CA? Find some basic demographic data about Carlsbad, CA below.


Local
National
114,742
5,315
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Carlsbad, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Carlsbad, CA offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.2%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Carlsbad, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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