Customer Service Representative Jobs in Capitola, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 46 Jobs
Don Chapin co.

Parts Room / Tool Room Assistant

The Don Chapin Co is seeking applications for a position for TOOL AND PARTS ASSISTANT. This is a full time position. Applicants need to have some experience in processing orders and directives,...

Customer Service Representative - Work From Home

  • Los Gatos, CA (17 miles from Capitola, CA)
  • 16 hours ago
  • Los Gatos, CA (17 miles from Capitola, CA)
  • 16 hours ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal

  • Los Gatos, CA (17 miles from Capitola, CA)
  • 1 day ago
  • Los Gatos, CA (17 miles from Capitola, CA)
  • 1 day ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Retail Cashier/Customer Service

  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 2 days ago
  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 2 days ago

Retail Cashier/Customer Service Santa Cruz, CA, USA Store 205, 2680 Soquel Ave, Santa Cruz, California, United States of America Req #13134 Tuesday, July 1, 2025 We Have An Awesome Tuition...

Customer Service Attendant I - Sports Center

  • Cupertino, CA (23 miles from Capitola, CA)
  • 4 days ago
  • Cupertino, CA (23 miles from Capitola, CA)
  • 4 days ago

THIS RECRUITMENT IS OPEN UNTIL FILLED AND MAY CLOSE AT ANY TIME. The City of Cupertino Parks and Recreation Department has positions open at the Sports Center. Shifts will include weekdays,...

Customer Service Representative

  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 4 days ago
  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 4 days ago

Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Customer Service Associate

  • Gilroy, CA (21 miles from Capitola, CA)
  • 6 days ago
  • Gilroy, CA (21 miles from Capitola, CA)
  • 6 days ago

Heat Wave Visual Customer Service Associate Easy Apply Gilroy, CA Easy Apply Job Summary: We are seeking a detailed-oriented and computer savvy Customer Service Associate to join our team on a...

Customer Service Rep(07990) - 1022 Broadway Ave. #B

  • Seaside, CA (24 miles from Capitola, CA)
  • 6 days ago
  • Seaside, CA (24 miles from Capitola, CA)
  • 6 days ago

Customer Service Rep(07990) - 1022 Broadway Ave. #B 3.4 3.4 out of 5 stars 1022 Broadway Ave # B, Seaside, CA 93955 Job Description CSR Take in person and phone orders Complete transactions with...

Pharmacy Customer Service Associate

  • Gilroy, CA (21 miles from Capitola, CA)
  • 7 days ago
  • Gilroy, CA (21 miles from Capitola, CA)
  • 7 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Bi-Lingual Customer Service Representative

  • Gilroy, CA (21 miles from Capitola, CA)
  • 7 days ago
  • Gilroy, CA (21 miles from Capitola, CA)
  • 7 days ago

As a Customer Service Representative you will play a critical role in the success of our sales department and customers. In this position you will: Become knowledgeable of the company products....

Customer Service Credit & Returns Rep

  • Scotts Valley, CA (12 miles from Capitola, CA)
  • 8 days ago
  • Scotts Valley, CA (12 miles from Capitola, CA)
  • 8 days ago

Summary of Job Duties: The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services....

Customer Service Associate

  • Cupertino, CA (23 miles from Capitola, CA)
  • 8 days ago
  • Cupertino, CA (23 miles from Capitola, CA)
  • 8 days ago

Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...

Remote Customer Service Representative

  • Campbell, CA (20 miles from Capitola, CA)
  • 10 days ago
  • Campbell, CA (20 miles from Capitola, CA)
  • 10 days ago

Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...

Remote Work

Retail Loss Prevention Customer Service Associate ll

  • Sand City, CA (24 miles from Capitola, CA)
  • 11 days ago
  • Sand City, CA (24 miles from Capitola, CA)
  • 11 days ago

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Retail Customer Service Representative

  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 11 days ago
  • Santa Cruz, CA (12 miles from Capitola, CA)
  • 11 days ago

Summary of Position The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores and via email/phone....

Demographic Data for Capitola, CA

Moving to Capitola, CA? Find some basic demographic data about Capitola, CA below.


Local
National
9,080
544
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Capitola, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Capitola, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Capitola, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »