Customer Service Representative Jobs in Aptos, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Parts Room / Tool Room Assistant
- Don Chapin co.
- Salinas, CA (19 miles from Aptos, CA)
- 1 day ago
- Don Chapin co.
- Salinas, CA (19 miles from Aptos, CA)
- 1 day ago
The Don Chapin Co is seeking applications for a position for TOOL AND PARTS ASSISTANT. This is a full time position. Applicants need to have some experience in processing orders and directives,...
Customer Service Attendant I - Sports Center
- Cupertino, CA (24 miles from Aptos, CA)
- 1 day ago
- Cupertino, CA (24 miles from Aptos, CA)
- 1 day ago
THIS RECRUITMENT IS OPEN UNTIL FILLED AND MAY CLOSE AT ANY TIME. The City of Cupertino Parks and Recreation Department has positions open at the Sports Center. Shifts will include weekdays,...
Customer Service Representative
- Santa Cruz, CA (15 miles from Aptos, CA)
- 2 days ago
- Santa Cruz, CA (15 miles from Aptos, CA)
- 2 days ago
Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
- Gilroy, CA (18 miles from Aptos, CA)
- 3 days ago
- Gilroy, CA (18 miles from Aptos, CA)
- 3 days ago
Heat Wave Visual Customer Service Associate Easy Apply Gilroy, CA Easy Apply Job Summary: We are seeking a detailed-oriented and computer savvy Customer Service Associate to join our team on a...
Customer Service Rep(07990) - 1022 Broadway Ave. #B
- Seaside, CA (23 miles from Aptos, CA)
- 3 days ago
- Seaside, CA (23 miles from Aptos, CA)
- 3 days ago
Customer Service Rep(07990) - 1022 Broadway Ave. #B 3.4 3.4 out of 5 stars 1022 Broadway Ave # B, Seaside, CA 93955 Job Description CSR Take in person and phone orders Complete transactions with...
Pharmacy Customer Service Associate
- Gilroy, CA (18 miles from Aptos, CA)
- 4 days ago
- Gilroy, CA (18 miles from Aptos, CA)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bi-Lingual Customer Service Representative
- Gilroy, CA (18 miles from Aptos, CA)
- 5 days ago
- Gilroy, CA (18 miles from Aptos, CA)
- 5 days ago
As a Customer Service Representative you will play a critical role in the success of our sales department and customers. In this position you will: Become knowledgeable of the company products....
Customer Service Credit & Returns Rep
- Scotts Valley, CA (15 miles from Aptos, CA)
- 5 days ago
- Scotts Valley, CA (15 miles from Aptos, CA)
- 5 days ago
Summary of Job Duties: The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services....
- Cupertino, CA (24 miles from Aptos, CA)
- 5 days ago
- Cupertino, CA (24 miles from Aptos, CA)
- 5 days ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
Remote Customer Service Representative
- Campbell, CA (21 miles from Aptos, CA)
- 7 days ago
- Campbell, CA (21 miles from Aptos, CA)
- 7 days ago
Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...
Remote WorkRetail Loss Prevention Customer Service Associate ll
- Sand City, CA (23 miles from Aptos, CA)
- 8 days ago
- Sand City, CA (23 miles from Aptos, CA)
- 8 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Service Representative
- Santa Cruz, CA (15 miles from Aptos, CA)
- 8 days ago
- Santa Cruz, CA (15 miles from Aptos, CA)
- 8 days ago
Summary of Position The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores and via email/phone....
Customer Service Associate - Temporary
- Los Gatos, CA (17 miles from Aptos, CA)
- 11 days ago
- Los Gatos, CA (17 miles from Aptos, CA)
- 11 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Store Customer Service Specialist - Fulltime $20.50phr (Santa Cruz)
- Santa Cruz, CA (15 miles from Aptos, CA)
- 11 days ago
- Santa Cruz, CA (15 miles from Aptos, CA)
- 11 days ago
The individual selected for this FULLTIME role will be expected to work at Store 708929, located at: 408 Front St, Santa Cruz, CA 95060 This FULLTIME position is essential to the success of our...
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Demographic Data for Aptos, CA
Moving to Aptos, CA? Find some basic demographic data about Aptos, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Aptos, CA
Highest Education Level
Customer Service Representatives in Aptos, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »