Customer Service Representative Jobs in Antioch, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Pittsburg, CA (6 miles from Antioch, CA)
- 2 hours ago
- Pittsburg, CA (6 miles from Antioch, CA)
- 2 hours ago
Overview Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in...
Customer Service Rep(07778) - 901 Sunvalley Blvd
- Concord, CA (11 miles from Antioch, CA)
- 3 hours ago
- Concord, CA (11 miles from Antioch, CA)
- 3 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative - Work From Home
- Hercules, CA (24 miles from Antioch, CA)
- 11 hours ago
- Hercules, CA (24 miles from Antioch, CA)
- 11 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkCustomer Service Specialist I - Part Time
- Concord, CA (11 miles from Antioch, CA)
- 1 day ago
- Concord, CA (11 miles from Antioch, CA)
- 1 day ago
Serving as the front line customer service representative Opening and closing the community center Walking customer through the premises prior to and after the event Providing coordination and support...
Customer Service Associate - Temporary
- Pleasant Hill, CA (14 miles from Antioch, CA)
- 1 day ago
- Pleasant Hill, CA (14 miles from Antioch, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Walnut Creek, CA (16 miles from Antioch, CA)
- 2 days ago
- Walnut Creek, CA (16 miles from Antioch, CA)
- 2 days ago
The Client Services Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about...
Technical Customer Support Representative
- Pleasanton, CA (23 miles from Antioch, CA)
- 2 days ago
- Pleasanton, CA (23 miles from Antioch, CA)
- 2 days ago
center experience Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware Patience,...
- Pleasant Hill, CA (14 miles from Antioch, CA)
- 2 days ago
- Pleasant Hill, CA (14 miles from Antioch, CA)
- 2 days ago
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...
- Brentwood, CA (7 miles from Antioch, CA)
- 2 days ago
- Brentwood, CA (7 miles from Antioch, CA)
- 2 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Brentwood, CA (7 miles from Antioch, CA)
- 2 days ago
- Brentwood, CA (7 miles from Antioch, CA)
- 2 days ago
CHECK IN AND OUT CUSTOMERS FOR THEIR SERVICES. ANSWERING PHONES. CUSTOMER SERVICE ORIENTED, WORK WELL WITHOUT CLOSE SUPERVISION, RELIABLE AND WORK WELL WITH OTHERS. PAY ATTENTION TO DETAIL. NO...
- Walnut Creek, CA (16 miles from Antioch, CA)
- 2 days ago
- Walnut Creek, CA (16 miles from Antioch, CA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales & Customer Service Associate
- Concord, CA (11 miles from Antioch, CA)
- 3 days ago
- Concord, CA (11 miles from Antioch, CA)
- 3 days ago
Overview Where Better Careers Begin! Massage Envy - Clayton Valley 5442 Ygnacio Valley Rd #140, Concord, CA 94521 Do you have a passion for helping others? At the Massage Envy - Clayton Valley...
Customer Service Rep(08585) - 461 SKY MASTER CIRCLE
- Fairfield, CA (23 miles from Antioch, CA)
- 5 days ago
- Fairfield, CA (23 miles from Antioch, CA)
- 5 days ago
We offer flexible hours, part time and full time.We offer opportunities to move up into the management training programfor exceptional employees that show self motivation, willingness tolearn, and...
Customer Service Rep(08388) - 3300 e castro valley blvd suite G
- Castro Valley, CA (23 miles from Antioch, CA)
- 5 days ago
- Castro Valley, CA (23 miles from Antioch, CA)
- 5 days ago
Customer Service Rep(08388) - 3300 e castro valley blvd suite G 3.4 3.4 out of 5 stars 3300 E Castro Valley Blvd Ste G, Castro Valley, CA 94552 Job Description Excellent customer service skills....
Customer Service Rep(07437) - 8300 Brentwood Blvd Suite D
- Brentwood, CA (7 miles from Antioch, CA)
- 5 days ago
- Brentwood, CA (7 miles from Antioch, CA)
- 5 days ago
From customer service representative to management, General manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Demographic Data for Antioch, CA
Moving to Antioch, CA? Find some basic demographic data about Antioch, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Antioch, CA
Highest Education Level
Customer Service Representatives in Antioch, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »