Customer Service Representative Jobs in Albany, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 195 Jobs

Pizza maker & customer service

  • Vallejo, CA (21 miles from Albany, CA)
  • moments ago
  • Vallejo, CA (21 miles from Albany, CA)
  • moments ago

Need energetic experienced person to work in a pizza shop. Make pizza, deal with customers and cashieretc. Must speak English and have experience in the restaurant business.

Customer Service Associate - Temporary

  • Pleasant Hill, CA (12 miles from Albany, CA)
  • moments ago
  • Pleasant Hill, CA (12 miles from Albany, CA)
  • moments ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Berkeley, CA (1 mile from Albany, CA)
  • moments ago
  • Berkeley, CA (1 mile from Albany, CA)
  • moments ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Sales & Customer Service Associate

  • Union City, CA (24 miles from Albany, CA)
  • 4 hours ago
  • Union City, CA (24 miles from Albany, CA)
  • 4 hours ago

Overview Where Better Careers Begin! Massage Envy Spa Union Landing 30963 Courthouse Drive Union City, CA 94587 Do you have a passion for helping others? At the Massage Envy Spa Union Landing...

Customer Service/Sales

  • Emeryville, CA (3 miles from Albany, CA)
  • 4 hours ago
  • Emeryville, CA (3 miles from Albany, CA)
  • 4 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Specialist 1

  • South San Francisco, CA (17 miles from Albany, CA)
  • 11 hours ago
  • South San Francisco, CA (17 miles from Albany, CA)
  • 11 hours ago

Job ID: 25-53347 Job Title: Customer Service Specialist, Duration: 5-month contract Location: 1 DNA Way, South San Francisco, CA, USA,94080 Position Overview: The Customer Service Specialist role...

Pharmacy Customer Service Associate

  • Daly City, CA (16 miles from Albany, CA)
  • 11 hours ago
  • Daly City, CA (16 miles from Albany, CA)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

  • Dublin, CA (24 miles from Albany, CA)
  • 13 hours ago
  • Dublin, CA (24 miles from Albany, CA)
  • 13 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal

  • Oakland, CA (8 miles from Albany, CA)
  • 13 hours ago
  • Oakland, CA (8 miles from Albany, CA)
  • 13 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service Representative

  • Walnut Creek, CA (12 miles from Albany, CA)
  • 13 hours ago
  • Walnut Creek, CA (12 miles from Albany, CA)
  • 13 hours ago

The Client Services Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about...

Client Service Specialist

  • Pleasant Hill, CA (12 miles from Albany, CA)
  • 13 hours ago
  • Pleasant Hill, CA (12 miles from Albany, CA)
  • 13 hours ago

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...

Dispatcher/Customer Service Wanted for Moving Company

  • South San Francisco, CA (17 miles from Albany, CA)
  • 18 hours ago
  • South San Francisco, CA (17 miles from Albany, CA)
  • 18 hours ago

Now Hiring: Dispatcher/Customer Service| $20$25/hr Position: Full Time Location: 975 Linden Avenue, South San Francisco, CA 94080 We are seeking hardworking, reliable, and customer-focused Crew...

Customer Service Representative

  • San Francisco, CA (10 miles from Albany, CA)
  • 18 hours ago
  • San Francisco, CA (10 miles from Albany, CA)
  • 18 hours ago

They’re currently seeking Customer Service Representative to join their high-performing, mission-driven support team—all from the comfort of your home!...

Customer Service Advisor

  • Hayward, CA (19 miles from Albany, CA)
  • 1 day ago
  • Hayward, CA (19 miles from Albany, CA)
  • 1 day ago

$80000 - $100000 / year Compensation & Benefits: Average $80,000 to $100,000+ your first year, with top earners well into six figures Guaranteed base salary plus commissions Comprehensive benefits...

Customer Service Representative

  • San Rafael, CA (12 miles from Albany, CA)
  • 1 day ago
  • San Rafael, CA (12 miles from Albany, CA)
  • 1 day ago

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...

Demographic Data for Albany, CA

Moving to Albany, CA? Find some basic demographic data about Albany, CA below.


Local
National
21,134
484
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Albany, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Albany, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Albany, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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