Customer Service Representative Jobs in Kelowna, BC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
At EBus & Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel....
In Person(CAN) Customer Service Desk Associate
- Walmart
- Westbank, BC (8 miles from Kelowna, BC)
- 5 days ago
- Westbank, BC (8 miles from Kelowna, BC)
- 5 days ago
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
In PersonAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Kelowna you will be a part of an amazing team of customer service...
In PersonCustomer Support Specialist -(Kelowna, BC)
- Fullscript
- Kelowna, BC
- 20 days ago
- Kelowna, BC
- 20 days ago
About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the...
In PersonU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonStorage Customer Service Representative
- U-Haul
- West Kelowna, BC (7 miles from Kelowna, BC)
- 45+ days ago
- West Kelowna, BC (7 miles from Kelowna, BC)
- 45+ days ago
U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
In PersonCustomer Service Representative
- Kirmac Collision & Autoglass
- Kelowna, BC
- 60+ days ago
- Kelowna, BC
- 60+ days ago
We’re looking for someone with an ear for service Customer Service Representative We're seeking a skilled customer centric expert to join our world-class team....
In PersonClient Care Representative (Full-Time) - Kelowna BC
- Handyman Connection
- Kelowna, BC
- 60+ days ago
- Kelowna, BC
- 60+ days ago
Client Care Representative (Full-Time) Kelowna British Columbia Handyman Connection of Kelowna is a well-established, locally owned family business providing home repair and renovation services...
In Person Full TimeCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kelowna, BC
Highest Education Level
Customer Service Representatives in Kelowna, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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