Customer Service Representative Jobs in British Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service & Campus Operations Assistant
- Northeastern University
- Vancouver, BC
- 10 hours ago
- Vancouver, BC
- 10 hours ago
About the Opportunity Qualifications The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy...
In Person Part TimeCustomer Service Representative- Japanese Language Skills an Asset
- TD Bank
- Vancouver, BC
- 10 hours ago
- Vancouver, BC
- 10 hours ago
Work Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable...
In PersonSoftware Development Engineer , Amazon Customer Service
- Amazon
- Vancouver, BC
- 13 hours ago
- Vancouver, BC
- 13 hours ago
As a Software Engineer on the Data Intelligence team which is part of Amazon Customer Service team, you will design and build robust, secure data infrastructure systems. You'll architect for...
In PersonAt EBus & Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel....
In PersonCustomer Service Representative – ICBC Auto (Commercial Fleets) Do you have experience with ICBC and fleet or commercial auto clients?...
In PersonAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Victoria is taking flight and provides our team members...
In PersonU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonField Representative II, Area Customer Service
- Ricoh
- Vancouver, BC
- 5 days ago
- Vancouver, BC
- 5 days ago
Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the...
In Person... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
In PersonCustomer Experience Representative
- Indigo Books & Music
- Victoria, BC
- 6 days ago
- Victoria, BC
- 6 days ago
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to...
In PersonService Manager / Floor production / Customer service
- Abbotsford, BC
- 6 days ago
- Abbotsford, BC
- 6 days ago
Restoration Service Advisor & Shop Manager Location: 360 Fabrication 31450 Peardonville Rd, Abbotsford, BC Pay: TBD Negotiable based on expertise Job Type: Full-Time, In-Person THIS IS NOT A...
In PersonCustomer service oriented event staff needed for a conference
- Vancouver, BC
- 6 days ago
- Vancouver, BC
- 6 days ago
We are hiring temporary staff with a strong customer service background to support events at the Vancouver Convention Centre. We are seeking registration staff with strong computer skills. We are...
In PersonSummary: Reporting to the Group Sales Manager Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders...
In Person Part Timecenter experience required—we provide the tools and training to set you up for success What You’ll Be Doing As a Customer Sales & Service Consultant, you’ll support customers through inbound calls...
In PersonFrito Lay Customer Service Specialist (Vancouver)
- PepsiCo
- Surrey, BC
- 8 days ago
- Surrey, BC
- 8 days ago
Overview The sales merchandiser contributes to the success of Frito Lay Canada by providing exceptional customer service to various large and small accounts, such as supermarkets and variety...
In PersonCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in British Columbia
Highest Education Level
Customer Service Representatives in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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