Customer Service Representative Jobs in British Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Salt Spring Island, BC
- 2 hours ago
- Salt Spring Island, BC
- 2 hours ago
Application Deadline: 08/01/2025 Address: 116 Fulford Ganges Road Job Family Group: Retail Banking Sales & Service NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team....
Busy bakery in north Vancouver, looking for dedicated, friendly person with customer service, retail experience. Duties include setting up front store for opening, packaging products, coffee...
GFL Environmental is looking for a Customer Service Representative to join our team in Victoria, British Columbia!...
Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the...
Make A Difference For Those Who Make The World The What As a Customer Service Associate/Inventory Coordinator you will take on a dual role to assist Customers as well as performing Inventory...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Service Representative Cask & Keg Liquor Store
- Esquimalt, BC
- 6 days ago
- Esquimalt, BC
- 6 days ago
Now Hiring: Customer Service Representative | Cask & Keg Liquor Store - Our Brand New Location on the Island!...
Customer Service Rep/Office - Storage Facility - PART TIME
- North Vancouver, BC
- 7 days ago
- North Vancouver, BC
- 7 days ago
Business Name: Lions Gate Mini Storage Work Location: Lions Gate Mini Storage - North Vancouver, BC Department/Reports To: Mini Storage Manager Position Type/Hours of Work Part Time, 12-20 hours...
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to...
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their...
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, youll build strong relationships and support critical industries that touch the...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
PIA Client Service Associate (Mandarin Language Skills Required)
- Richmond, BC
- 13 days ago
- Richmond, BC
- 13 days ago
Work Location: Richmond, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in British Columbia
Highest Education Level
Customer Service Representatives in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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