Customer Service Representative Jobs in British Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Shipping Assistant and Customer Service Support Specialist
- Victoria, BC
- 9 hours ago
- Victoria, BC
- 9 hours ago
Join Our Team as a Shipping Assistant and Customer Service Support Specialist About Us: We are an established Music Software company seeking a dedicated and versatile individual to join our team...
Work Location: Burnaby, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $47,200 - $66,600 CAD TD is committed to providing fair and equitable...
Pay Range: - Summary: Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department. Responsibilities:...
Join the 360 Group of Companies, a leading manufacturer-certified shop in British Columbia, as our new Customer Service Representative/Receptionist....
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Kelowna you will be a part of an amazing team of customer service...
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
NationWide Carpet Cleaning Victoria is looking for a Customer Service Representative for our office. We are a locally owned and operated business looking for someone to join our team!...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Join us and grow your career with our retail team as a Customer Service Representative....
Customer Service Representative Brand New Facility
- Pitt Meadows, BC
- 5 days ago
- Pitt Meadows, BC
- 5 days ago
Position : Customer Service Representative Location : Maple Ridge Classification : Full Time Salary Range : $20 - $25 hourly Part of a bigger team....
Application Deadline: 04/29/2025 Address: 1445 Central Street West Job Family Group: Retail Banking Sales & Service NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be...
email: ... with the title "Bilingual Customer Service Representative" Our services will never be at a cost to you....
Work Location: Courtenay, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to...
What You'll Be Doing Order taking and customer service Responsible for the efficient distribution of concrete and maximization of load sizes Prioritize customers to provide superior service Receive...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in British Columbia
Highest Education Level
Customer Service Representatives in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- Order Entry
- First In, First Out
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Retail
- Friendliness
- Telephone Skills
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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