Customer Service Representative Remote & Hybrid Only Jobs in Alberta
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Representative
- Indigo Books & Music
- Edmonton, AB
- moments ago
- Edmonton, AB
- moments ago
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it...
In PersonService Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres....
In PersonCustomer Support Specialist-Calgary
- Accommodations Plus International
- Calgary, AB
- 11 hours ago
- Calgary, AB
- 11 hours ago
The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations,...
In PersonCustomer Service Representative - DCCHail Calgary
- AutoCanada
- Calgary, AB
- 5 days ago
- Calgary, AB
- 5 days ago
Position: Customer Service Representative Facility: DCCHail Calgary Location: Calgary, Alberta Classification : Full time, onsite, Immediate Vacancy At DCCHail Calgary, we are looking for a Customer...
In PersonTo assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource...
In PersonAbout the position: This position is Non-appropriated Fund (NAF) and is located at the Tama Hills Golf Course, Tama Hills. This is Regular Full Time Position, 35-40 hours a week. Who May Apply:...
In PersonCustomer Service Representative (Part-Time - Edmonton)
- Keolis
- Edmonton, AB
- 8 days ago
- Edmonton, AB
- 8 days ago
At Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel....
In Person Part Time... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
In Person(CAN) Customer Service Desk Associate
- Walmart
- Pincher Creek, AB
- 11 days ago
- Pincher Creek, AB
- 11 days ago
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
In PersonField Representative II, Area Customer Service
- Ricoh
- Edmonton, AB
- 12 days ago
- Edmonton, AB
- 12 days ago
Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the...
In PersonYour Part in It: Working out of our Calgary, AB branch, we are looking for a Customer Service Representative to join the team....
In PersonU-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
In PersonWe are looking for a proactive Customer Service Representative to join a fast-paced team where your ability to juggle order entries, track shipments, and support a sales team will truly shine....
In PersonSimons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating...
In Person TemporaryCustomer Service/Dispatch Representative
- GFL Environmental
- Rocky View County, AB
- 19 days ago
- Rocky View County, AB
- 19 days ago
GFL Environmental is hiring a Customer Service Representative (CSR)/Dispatcher to join our Calgary team!...
In PersonCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Alberta
Highest Education Level
Customer Service Representatives in Alberta offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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