Customer Service Representative Jobs in Edmonton, AB
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Job Description: The Customer Service Representative is responsible for providing exceptional customer experience....
Customer Service Attendant - Yard, Star Building Materials
- Nisku, AB (20 miles from Edmonton, AB)
- 20 days ago
- Nisku, AB (20 miles from Edmonton, AB)
- 20 days ago
Title: Customer Service Attendant Location: 3735-8th Street Nisku, AB Hours: Daytime shifts, Part Time to Full Time - 6:00 am to 2:30 pm (Monday to Friday). You must be able to work at least 24...
Job Description: Changing the World, One Kibble at a Time Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing...
Work Location: Edmonton, Alberta, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to...
Customer Experience Representative
- Spruce Grove, AB (15 miles from Edmonton, AB)
- 45+ days ago
- Spruce Grove, AB (15 miles from Edmonton, AB)
- 45+ days ago
Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
To learn more about what its like working as a Customer Service Representative at Grainger, please watch the following video....
Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: This position is responsible for assisting customers and branch employees with credit account...
Job Title : Customer Care Representative Location: Edmonton, AB (On-Site) Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global...
Location: Edmonton, Alberta, Canada * Must be able to travel to USA for training * Summary: The Field Customer Service Engineer serves as primary customer contact on technical and service-related...
Remote WorkCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Edmonton, AB
Highest Education Level
Customer Service Representatives in Edmonton, AB offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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