Customer Service Representative Jobs in Edmonton, AB
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Desk Associate
- Fort Saskatchewan, AB (17 miles from Edmonton, AB)
- 8 hours ago
- Fort Saskatchewan, AB (17 miles from Edmonton, AB)
- 8 hours ago
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more...
Job Title : Customer Care Representative Location: Edmonton, AB (On-Site) Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global...
Customer Service Representative I
- Parkland County, AB (20 miles from Edmonton, AB)
- 2 days ago
- Parkland County, AB (20 miles from Edmonton, AB)
- 2 days ago
Now Hiring: Customer Service Representative I (Competition #25-54) Parkland County has casual Customer Service Representative I positions available within the Communications & Customer Service Department...
Customer Service Associate - Canada
- Edmonton International Airport, AB (16 miles from Edmonton, AB)
- 3 days ago
- Edmonton International Airport, AB (16 miles from Edmonton, AB)
- 3 days ago
Join our Field Team and help shape the future of retailwhere innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate of...
Customer Service Representative - UniFirst Canada
- Edmonton, AB
- 60+ days ago
- Edmonton, AB
- 60+ days ago
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to: Handle telephone inquires and taking orders over the phone Data entry Provide inside support to sales representatives Help...
Customer Service Attendant - Yard, Star Building Components Inc.
- Nisku, AB (20 miles from Edmonton, AB)
- 60+ days ago
- Nisku, AB (20 miles from Edmonton, AB)
- 60+ days ago
Title: Customer Service Attendant Location: 3735-8th Street Nisku, AB Hours: Daytime shifts, Part Time to Full Time - 7:00 am to 3:30 pm (Monday to Friday). You must be able to work at least 24...
U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
Location: Edmonton, Alberta, Canada * Must be able to travel to USA for training * Summary: The Field Customer Service Engineer serves as primary customer contact on technical and service-related...
Remote WorkCompany Name: Corby Spirit and Wine Limited Location: Edmonton, AB, Canada, Remote Hiram Walker and Corbys portfolio of owned brands include some of the most renowned brands in Canada, including...
Your New Role: Reporting to the Delivery Managers who are known within the business for their supportive management style, your duties will include: Processing large volumes of paperwork. Scanning...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Edmonton, AB
Highest Education Level
Customer Service Representatives in Edmonton, AB offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »