Customer Service Representative Jobs in Sitka, AK
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Aviation Front Desk Customer Service Representative Full Time Job Sitka, AK
- Sitka, AK
- 1 day ago
- Sitka, AK
- 1 day ago
If so, this Front Desk Customer Service Representative position with Atlantic Aviation at SIT in Sitka, AK may be perfect for you!...
Aviation Front Desk Customer Service Representative Full Time Job
- Sitka, AK
- 3 days ago
- Sitka, AK
- 3 days ago
If so, this Front Desk Customer Service Representative position with Atlantic Aviation at SIT in Sitka, AK may be perfect for you!...
Service Representative or the Budget/Treasury Officer Performs daily cash reconciliation and balancing Performs other duties as assigned Knowledge of: General office practices and procedures Skills...
ambiguous and unreadable payments to Senior Customer Service Representative for response Performs other duties as assignedKnowledge of: General office practices and procedures Skills In: Operating...
Demographic Data for Sitka, AK
Moving to Sitka, AK? Find some basic demographic data about Sitka, AK below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Sitka, AK
Highest Education Level
Customer Service Representatives in Sitka, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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