Customer Service Representative Jobs in Florence, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- KFC
- Muscle Shoals, AL (7 miles from Florence, AL)
- 1 day ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 1 day ago
Thank you for applying for a job at KFC! We are looking for persons who have smiling faces, who can greet and serve our customers, and provide them with a great KFC meal experience, while working...
In PersonCustomer Service Rep(05878) - 4380 Highway 157
- Domino's Pizza
- Florence, AL
- 1 day ago
- Florence, AL
- 1 day ago
Job Description As a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers, ensuring their orders are taken accurately and their concerns are handled...
In PersonCustomer Service Representative
- Tower Loan
- Russellville, AL (23 miles from Florence, AL)
- 5 days ago
- Russellville, AL (23 miles from Florence, AL)
- 5 days ago
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...
In PersonCustomer Service Representative (Loan Consultant I)
- Lendmark Financial Services, LLC
- Muscle Shoals, AL (7 miles from Florence, AL)
- 6 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 6 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonCustomer Service Representative (Loan Consultant I)
- Lendmark
- Muscle Shoals, AL (7 miles from Florence, AL)
- 8 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 8 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonQCHI / LendNation is an Equal Opportunity Employer Customer Service Representative...
In PersonCustomer Service Rep(05877) - 1836 Darby Drive
- Domino's
- Florence, AL
- 21 days ago
- Florence, AL
- 21 days ago
At DAKS, we're more than just a pizza company; we're a family that values creating positive experiences for both our customers and our team members.Job DescriptionAs a Customer Service Representative...
In PersonCustomer Service Representative - Work at Home
- Afni
- Florence, AL
- 29 days ago
- Florence, AL
- 29 days ago
Career paths start at $14.50-$15/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers...
In Person- DICK'S Sporting Goods
- Florence, AL
- 30+ days ago
- Florence, AL
- 30+ days ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
In Person- CB&S Bank
- Russellville, AL (23 miles from Florence, AL)
- 30+ days ago
- Russellville, AL (23 miles from Florence, AL)
- 30+ days ago
GENERAL FUNCTION: Provide the best quality service to customers as well as all employees of the bank with regard to all financial products and services offered, such as demand deposit accounts,...
In PersonPosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonCustomer Service Representative
- Circle K
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
Store 2723685: 2525 Avalon Ave, Muscle Shoals, Alabama 35661 Shift Availability Flexible Availability Time Type Customer Service Representative We want you to join our team as a Customer Service Representative...
In PersonThe Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet...
HybridCustomer Service Representative - English/Spanish
- Security Finance
- Russellville, AL (23 miles from Florence, AL)
- 45+ days ago
- Russellville, AL (23 miles from Florence, AL)
- 45+ days ago
Description Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to...
In PersonCustomer Service Representative/Admin
- Rogers Group Inc
- Tuscumbia, AL (12 miles from Florence, AL)
- 90+ days ago
- Tuscumbia, AL (12 miles from Florence, AL)
- 90+ days ago
Rogers Group is currently seeking a Customer Service Representative I/Admin Support I to work at our Red Bay Quarry, Red Bay Alabama, Alabama SMA. This position reports to the Area Controller....
In PersonDemographic Data for Florence, AL
Moving to Florence, AL? Find some basic demographic data about Florence, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Florence, AL
Highest Education Level
Customer Service Representatives in Florence, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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