Customer Service Representative Jobs in Florence, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Rep (04136) 13760 Highway 43, Suite 8
- Russellville, AL (23 miles from Florence, AL)
- 2 days ago
- Russellville, AL (23 miles from Florence, AL)
- 2 days ago
Job Description As a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers, ensuring their orders are taken accurately and their concerns are handled...
- Muscle Shoals, AL (7 miles from Florence, AL)
- 5 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 5 days ago
Thank you for applying for a job at KFC! We are looking for persons who have smiling faces, who can greet and serve our customers, and provide them with a great KFC meal experience, while working...
The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units....
Customer Service Leader - 5250
- Loretto, TN (21 miles from Florence, AL)
- 8 days ago
- Loretto, TN (21 miles from Florence, AL)
- 8 days ago
The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units....
- Anderson, AL (24 miles from Florence, AL)
- 12 days ago
- Anderson, AL (24 miles from Florence, AL)
- 12 days ago
What does a Customer Service Representative do?...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Specialist-Extended Hours (Work from home flexibility)
- Russellville, AL (23 miles from Florence, AL)
- 13 days ago
- Russellville, AL (23 miles from Florence, AL)
- 13 days ago
. - Financial Call Center experience preferred but not required. - Ability to work independently. - Ability to perform repetitive tasks. - Ability to work from home remote position. - Ability to sit...
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Muscle Shoals, AL (7 miles from Florence, AL)
- 23 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 23 days ago
Store 2723685: 2525 Avalon Ave, Muscle Shoals, Alabama 35661 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Lead Customer Service Representative
- Muscle Shoals, AL (7 miles from Florence, AL)
- 23 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 23 days ago
Store 2723685: 2525 Avalon Ave, Muscle Shoals, Alabama 35661 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Cashier
- Tuscumbia, AL (12 miles from Florence, AL)
- 27 days ago
- Tuscumbia, AL (12 miles from Florence, AL)
- 27 days ago
Req ID: 458905 Address: 2048 Highway 20 Tuscumbia, AL, 35674 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
At DAKS, we're more than just a pizza company; we're a family that values creating positive experiences for both our customers and our team members.Job DescriptionAs a Customer Service Representative...
Remote Customer Service Representative Earn between $14.50 - $16 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkCustomer Service Representative - Patient Registration
- Florence, AL
- 45+ days ago
- Florence, AL
- 45+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Demographic Data for Florence, AL
Moving to Florence, AL? Find some basic demographic data about Florence, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Florence, AL
Highest Education Level
Customer Service Representatives in Florence, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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