Customer Service Representative Jobs in Florence, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Member Service Representative - Part Time - Muscle Shoals
- Muscle Shoals, AL (7 miles from Florence, AL)
- 2 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 2 days ago
Muscle Shoals, AL1306-D Woodward Avenue, Muscle Shoals, AL 35661, United States of AmericaPay : $10.50 - $11.00 It's fun to work in a company where people truly BELIEVE in what they're doing!...
Retail Customer Service Cashier
- Tuscumbia, AL (12 miles from Florence, AL)
- 5 days ago
- Tuscumbia, AL (12 miles from Florence, AL)
- 5 days ago
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...
Customer Service Representative - Patient Registration
- Florence, AL
- 6 days ago
- Florence, AL
- 6 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
- Tuscumbia, AL (12 miles from Florence, AL)
- 7 days ago
- Tuscumbia, AL (12 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Sheffield, AL (5 miles from Florence, AL)
- 7 days ago
- Sheffield, AL (5 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Town Creek, AL (20 miles from Florence, AL)
- 7 days ago
- Town Creek, AL (20 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Russellville, AL (23 miles from Florence, AL)
- 7 days ago
- Russellville, AL (23 miles from Florence, AL)
- 7 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Anderson, AL (24 miles from Florence, AL)
- 7 days ago
- Anderson, AL (24 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Cherokee, AL (19 miles from Florence, AL)
- 7 days ago
- Cherokee, AL (19 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Muscle Shoals, AL (7 miles from Florence, AL)
- 7 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Muscle Shoals, AL (7 miles from Florence, AL)
- 14 days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 14 days ago
SUMMARY: Under direct supervision, the Warehouse Driver operates a company vehicle to pick up and deliver local orders and equipment. This role arranges the most efficient route. The Warehouse...
Remote Customer Service Representative Earn between $14.50 - $16 per hour. What will I do as a Remote Customer Service Representative?...
Remote WorkEssential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system...
Demographic Data for Florence, AL
Moving to Florence, AL? Find some basic demographic data about Florence, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Florence, AL
Highest Education Level
Customer Service Representatives in Florence, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »