Customer Service Manager Jobs in Wauwatosa, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Jackson, WI (19 miles from Wauwatosa, WI)
- 1 hour ago
- Jackson, WI (19 miles from Wauwatosa, WI)
- 1 hour ago
Do you enjoy making a difference in people's lives? Do you have a passion for Customer Service? Do you enjoy solving puzzles? Come be a part of BrightStar, a leading name in a Joint...
Client Service Coordinator Wealth
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 1 day ago
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 1 day ago
JOB REQUIREMENTS: CLA is a top 10 national professional services firmwhere our purpose is to create opportunities every day, for our clients,our people, and our communities through...
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 1 day ago
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 1 day ago
Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established...
Supervisor of Member Experience (Supervisor of Customer Service)
- Brookfield, WI (6 miles from Wauwatosa, WI)
- 1 day ago
- Brookfield, WI (6 miles from Wauwatosa, WI)
- 1 day ago
Network Health's success is rooted in our mission to enhance the life, health, and wellness of the people we serve. This mission drives every decision we make, including the people we choose to...
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 4 days ago
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 4 days ago
JOB REQUIREMENTS: At MSA, we have the desire to benefit communities andimprove how people interact with their environment. We are seeking amotivated and strategic Client Success Manager to join...
- Mequon, WI (10 miles from Wauwatosa, WI)
- 4 days ago
- Mequon, WI (10 miles from Wauwatosa, WI)
- 4 days ago
JOB REQUIREMENTS: At MSA, we have the desire to benefit communities andimprove how people interact with their environment. We are seeking amotivated and strategic Client Success Manager to join...
- West Bend, WI (23 miles from Wauwatosa, WI)
- 5 days ago
- West Bend, WI (23 miles from Wauwatosa, WI)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Waukesha, WI (12 miles from Wauwatosa, WI)
- 7 days ago
- Waukesha, WI (12 miles from Wauwatosa, WI)
- 7 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Product/Customer Support Manager
- Waukesha, WI (12 miles from Wauwatosa, WI)
- 8 days ago
- Waukesha, WI (12 miles from Wauwatosa, WI)
- 8 days ago
JOB REQUIREMENTS: We are seeking a dedicated and detail-orientedProduct/Customer Support professional to join our team. This is not ahigh stress position. We don\'t want a person that rushes...
Customer Experience Manager (CXM)
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 8 days ago
- Milwaukee, WI (4 miles from Wauwatosa, WI)
- 8 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- West Allis, WI (3 miles from Wauwatosa, WI)
- 9 days ago
- West Allis, WI (3 miles from Wauwatosa, WI)
- 9 days ago
Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established...
Sales Account Manager - Fats & Oils
- Cudahy, WI (10 miles from Wauwatosa, WI)
- 17 days ago
- Cudahy, WI (10 miles from Wauwatosa, WI)
- 17 days ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Experience Manager - Victorias Secret - Southridge - Greendale, WI
- Greendale, WI (9 miles from Wauwatosa, WI)
- 18 days ago
- Greendale, WI (9 miles from Wauwatosa, WI)
- 18 days ago
Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI Victoria's Secret - 3.6 Greendale, WI Job Details Full-time $21.15 - $29.00 an hour 16 hours ago Benefits Flexible...
Account Manager/Outside Parts Sales
- Butler, WI (5 miles from Wauwatosa, WI)
- 20 days ago
- Butler, WI (5 miles from Wauwatosa, WI)
- 20 days ago
Job Overview The Outside Sales Associate role supports the branch by meeting and exceeding current territory revenue targets and generating new business. This role has in-depth product knowledge...
- North Prairie, WI (23 miles from Wauwatosa, WI)
- 20 days ago
- North Prairie, WI (23 miles from Wauwatosa, WI)
- 20 days ago
Job Details Job Location : ZZI North Prairie - North Prairie, WI Position Type : Full Time Salary Range : Undisclosed Travel Percentage : None Description Qualifications Who Are We? Have you ever...
Demographic Data for Wauwatosa, WI
Moving to Wauwatosa, WI? Find some basic demographic data about Wauwatosa, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Wauwatosa, WI
Highest Education Level
Customer Service Managers in Wauwatosa, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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