Customer Service Manager Jobs in Delafield, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brookfield, WI (14 miles from Delafield, WI)
- 45+ days ago
- Brookfield, WI (14 miles from Delafield, WI)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Commercial P&C Client Service Manager
- Brookfield, WI (14 miles from Delafield, WI)
- 45+ days ago
- Brookfield, WI (14 miles from Delafield, WI)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Elm Grove, WI (15 miles from Delafield, WI)
- 5 hours ago
- Elm Grove, WI (15 miles from Delafield, WI)
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager - Value Realization
- Milwaukee, WI (24 miles from Delafield, WI)
- 17 hours ago
- Milwaukee, WI (24 miles from Delafield, WI)
- 17 hours ago
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further...
Remote WorkSupervisor Customer Service - MKE
- Milwaukee, WI (24 miles from Delafield, WI)
- 1 day ago
- Milwaukee, WI (24 miles from Delafield, WI)
- 1 day ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Full-Time Customer Service Supervisor
- Greenfield, WI (20 miles from Delafield, WI)
- 2 days ago
- Greenfield, WI (20 miles from Delafield, WI)
- 2 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Brookfield, WI (14 miles from Delafield, WI)
- 2 days ago
- Brookfield, WI (14 miles from Delafield, WI)
- 2 days ago
Job Type Full-time Description About SSR Total IT: SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to...
- Germantown, WI (18 miles from Delafield, WI)
- 3 days ago
- Germantown, WI (18 miles from Delafield, WI)
- 3 days ago
Role Title Customer Service Lead Manager Customer Service Manager Job Summary The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing best...
- Milwaukee, WI (24 miles from Delafield, WI)
- 3 days ago
- Milwaukee, WI (24 miles from Delafield, WI)
- 3 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Supervisor, Customer Support Team
- Pewaukee, WI (6 miles from Delafield, WI)
- 6 days ago
- Pewaukee, WI (6 miles from Delafield, WI)
- 6 days ago
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with...
- Franklin, WI (21 miles from Delafield, WI)
- 7 days ago
- Franklin, WI (21 miles from Delafield, WI)
- 7 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Customer Service Administrator - IntelliScript (Remote)
- Brookfield, WI (14 miles from Delafield, WI)
- 13 days ago
- Brookfield, WI (14 miles from Delafield, WI)
- 13 days ago
What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy...
Remote Work- Milwaukee, WI (24 miles from Delafield, WI)
- 14 days ago
- Milwaukee, WI (24 miles from Delafield, WI)
- 14 days ago
Position: Customer Care Supervisor Reports To: Director, Customer Care Location: Milwaukee, WI (HQ) - OR - South Beloit, Illinois Remote Type: HYBRID (minimum 3 days in office, 2 days remote,...
Asst. customer service manager
- Jefferson, WI (19 miles from Delafield, WI)
- 15 days ago
- Jefferson, WI (19 miles from Delafield, WI)
- 15 days ago
The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina....
Customer Service Department Manager
- Muskego, WI (17 miles from Delafield, WI)
- 18 days ago
- Muskego, WI (17 miles from Delafield, WI)
- 18 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Demographic Data for Delafield, WI
Moving to Delafield, WI? Find some basic demographic data about Delafield, WI below.
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Salary for Customer Service Manager Jobs in Delafield, WI
Highest Education Level
Customer Service Managers in Delafield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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