Customer Service Manager Jobs in Bloomington, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Retail Customer Service Supervisor
- Dubuque, IA (23 miles from Bloomington, WI)
- 9 days ago
- Dubuque, IA (23 miles from Bloomington, WI)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Dubuque, IA (23 miles from Bloomington, WI)
- 9 days ago
- Dubuque, IA (23 miles from Bloomington, WI)
- 9 days ago
At MSA, we have the desire to benefit communities and improve how people interact with their environment. We are seeking a motivated and strategic**Client Success Manager**to join our growing team...
Account Manager - Customer Service
- Dubuque, IA (23 miles from Bloomington, WI)
- 11 days ago
- Dubuque, IA (23 miles from Bloomington, WI)
- 11 days ago
Duties & Responsibilities Provides services to customers in compliance with contract requirements ensuring on-time deliveries. Communicates all service issues promptly to the customer an elevates...
Supervisor - Account Manager - Customer Service
- Dubuque, IA (23 miles from Bloomington, WI)
- 20 days ago
- Dubuque, IA (23 miles from Bloomington, WI)
- 20 days ago
Duties & Responsibilities Provides services to customers in compliance with contract requirements ensuring on-time deliveries. Communicates all service issues promptly to the customer an elevates...
Demographic Data for Bloomington, WI
Moving to Bloomington, WI? Find some basic demographic data about Bloomington, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Bloomington, WI
Highest Education Level
Customer Service Managers in Bloomington, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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