Customer Service Manager Jobs in Bassett, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Five Below, Inc.
- Kenosha, WI (21 miles from Bassett, WI)
- 5 hours ago
- Kenosha, WI (21 miles from Bassett, WI)
- 5 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Experience Manager---McHenry
- Five Below
- McHenry, IL (12 miles from Bassett, WI)
- 8 days ago
- McHenry, IL (12 miles from Bassett, WI)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Kansasville, WI (11 miles from Bassett, WI)
- 13 days ago
- Kansasville, WI (11 miles from Bassett, WI)
- 13 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonCoord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 13 days ago
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 13 days ago
General Information Job ID ATR62497 Posting Job Title Coord, Customer Service Locations WI Pleasant Prairie Employment Type Full Time Date Posted 19-May-2026 Relocation Support No Description &...
In Person- Smurfit Westrock
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 15 days ago
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 15 days ago
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and...
In PersonFT Customer Experience Manager
- Michaels Stores
- Crystal Lake, IL (18 miles from Bassett, WI)
- 15 days ago
- Crystal Lake, IL (18 miles from Bassett, WI)
- 15 days ago
Store - CHI- Crystal Lake, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonPT Customer Experience Manager - McHenry
- Michaels Stores
- McHenry, IL (12 miles from Bassett, WI)
- 15 days ago
- McHenry, IL (12 miles from Bassett, WI)
- 15 days ago
Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Team Lead - Bilingual
- Uline, Inc.
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 18 days ago
- Pleasant Prairie, WI (17 miles from Bassett, WI)
- 18 days ago
Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
In PersonAssistant Customer Experience Manager
- 010 Weis Markets, Inc.
- Woodstock, IL (19 miles from Bassett, WI)
- 19 days ago
- Woodstock, IL (19 miles from Bassett, WI)
- 19 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In Person- Uline
- Kenosha, WI (21 miles from Bassett, WI)
- 21 days ago
- Kenosha, WI (21 miles from Bassett, WI)
- 21 days ago
Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
In Person- Aptar Inc.
- Cary, IL (21 miles from Bassett, WI)
- 30+ days ago
- Cary, IL (21 miles from Bassett, WI)
- 30+ days ago
Work with Customer Service Manager to provide recommendations on service issues and team performance metrics....
In PersonCustomer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Bassett, WI
Highest Education Level
Customer Service Managers in Bassett, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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