Customer Service Manager Jobs in Saint Albans, WV
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Charleston, WV (11 miles from Saint Albans, WV)
- 2 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 2 days ago
Role: Customer Service Lead Location: Charleston, WV Duration: Full Time Skills Required: Proven experience as call center lead or similar position Experience in customer service is required...
- Charleston, WV (11 miles from Saint Albans, WV)
- 4 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkSupervisor, Customer Service Management
- Charleston, WV (11 miles from Saint Albans, WV)
- 7 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkAbout the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
- Charleston, WV (11 miles from Saint Albans, WV)
- 8 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 8 days ago
Country USA State West Virginia City Charleston Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
Manager Client Service Management
- Charleston, WV (11 miles from Saint Albans, WV)
- 11 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 11 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading...
Sr Lead Customer Experience Manager
- Charleston, WV (11 miles from Saint Albans, WV)
- 13 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Part Time Customer Service Manager
- Barboursville, WV (23 miles from Saint Albans, WV)
- 18 days ago
- Barboursville, WV (23 miles from Saint Albans, WV)
- 18 days ago
Store - HUNTINGTON, WV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Team Lead, Neurodiverse Solutions
- Charleston, WV (11 miles from Saint Albans, WV)
- 20 days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Charleston, WV (11 miles from Saint Albans, WV)
- 30+ days ago
- Charleston, WV (11 miles from Saint Albans, WV)
- 30+ days ago
Datavant Client Success Manager in Charleston , West Virginia Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...
Demographic Data for Saint Albans, WV
Moving to Saint Albans, WV? Find some basic demographic data about Saint Albans, WV below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Saint Albans, WV
Highest Education Level
Customer Service Managers in Saint Albans, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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