Customer Service Manager Jobs in Kent, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager-Part Time
- Gig Harbor, WA (24 miles from Kent, WA)
- 1 day ago
- Gig Harbor, WA (24 miles from Kent, WA)
- 1 day ago
Store - SEA-GIG HARBOR, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Bellevue, WA (17 miles from Kent, WA)
- 1 day ago
- Bellevue, WA (17 miles from Kent, WA)
- 1 day ago
Title: NEMT Customer Service Coordinator Location : Bellevue, WA Work schedule : Full time Monday – Friday, 8:00am – 5:00pm. This position requires on-site availability. Who we are: Since 1971,...
Interim Customer Service Supervisor
- Bellevue, WA (17 miles from Kent, WA)
- 1 day ago
- Bellevue, WA (17 miles from Kent, WA)
- 1 day ago
Title: Interim NEMT Customer Service Supervisor Location : Bellevue, WA Work schedule : Full time, Monday – Friday, 8:00AM – 5:00PM, with rotating holidays and on-call responsibilities for urgent...
- Seattle, WA (18 miles from Kent, WA)
- 3 days ago
- Seattle, WA (18 miles from Kent, WA)
- 3 days ago
Aviation experience strongly desired Reports to: Customer Service Manager The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on...
- Tacoma, WA (13 miles from Kent, WA)
- 3 days ago
- Tacoma, WA (13 miles from Kent, WA)
- 3 days ago
Job Summary: (Overall purpose and objective of the job) The Client Services Coordinator is a point person for day-to-day operations. This position has a broad area of responsibility which can...
- Tacoma, WA (13 miles from Kent, WA)
- 4 days ago
- Tacoma, WA (13 miles from Kent, WA)
- 4 days ago
Client Services Coordinator Vibrant Health Homecare - Tacoma, WA Posted: 8/15/2025 - Expires: 11/13/2025 Job ID: 292341476 Apply Now I have already applied Save Job Print Email Share Job...
Product Manager, Customer Relationship Capabilities
- Bellevue, WA (17 miles from Kent, WA)
- 5 days ago
- Bellevue, WA (17 miles from Kent, WA)
- 5 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Seattle, WA (18 miles from Kent, WA)
- 6 days ago
- Seattle, WA (18 miles from Kent, WA)
- 6 days ago
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft...
Customer Service Supervisor - SEA Airport
- Tukwila, WA (13 miles from Kent, WA)
- 6 days ago
- Tukwila, WA (13 miles from Kent, WA)
- 6 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee...
- Bellevue, WA (17 miles from Kent, WA)
- 7 days ago
- Bellevue, WA (17 miles from Kent, WA)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Seattle, WA (18 miles from Kent, WA)
- 8 days ago
- Seattle, WA (18 miles from Kent, WA)
- 8 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
Retail Manager - Customer Service
- Tacoma, WA (13 miles from Kent, WA)
- 8 days ago
- Tacoma, WA (13 miles from Kent, WA)
- 8 days ago
The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection...
Customer Service Lead - Part-Time
- Puyallup, WA (12 miles from Kent, WA)
- 8 days ago
- Puyallup, WA (12 miles from Kent, WA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Federal Way, WA (4 miles from Kent, WA)
- 9 days ago
- Federal Way, WA (4 miles from Kent, WA)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Program Manager, Client Services
- Seattle, WA (18 miles from Kent, WA)
- 12 days ago
- Seattle, WA (18 miles from Kent, WA)
- 12 days ago
Job Title : Program Manager, Client Services Department: Operations Engineering Revision Date: 8/7/2025 FLSA: Exempt Location: Seattle, WA (Remote OK) Level: P4 Rate of Pay: $100,000 - $125,000...
Demographic Data for Kent, WA
Moving to Kent, WA? Find some basic demographic data about Kent, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kent, WA
Highest Education Level
Customer Service Managers in Kent, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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