Customer Service Manager Jobs in Portsmouth, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Suffolk, VA (11 miles from Portsmouth, VA)
- 7 hours ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 7 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Center Manager (Collection Coordinator)
- Norfolk, VA (5 miles from Portsmouth, VA)
- 9 hours ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 9 hours ago
The role requires extensive experience in customer service management, digital transformation, collection of accounts receivables, and process improvement within a complex service environment....
Work from Home - Customer Service Coordinator - CX Solutions
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 18 hours ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 18 hours ago
center Experience At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: At least 3 years of customer Service or call center experience At least 6 months of...
Remote WorkWork from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 18 hours ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 18 hours ago
center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...
Remote Work- Norfolk, VA (9 miles from Portsmouth, VA)
- 5 days ago
- Norfolk, VA (9 miles from Portsmouth, VA)
- 5 days ago
About YWCA South Hampton Roads YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to...
Key Carrier/Customer Service Supervisor
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 8 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 8 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Full-Time Customer Service Supervisor
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 15 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 15 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 17 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 17 days ago
Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...
Airport Customer Service Supervisor (Spirit) - ORF
- Norfolk, VA (5 miles from Portsmouth, VA)
- 30+ days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 30+ days ago
General information Job Title Airport Customer Service Supervisor (Spirit) - ORF Date Friday, May 30, 2025 State Virginia City Norfolk Base Pay Rate: $ 19.00 Full/Part Time Full Time Exempt or...
- Newport News, VA (17 miles from Portsmouth, VA)
- 30+ days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 30+ days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
FT Assistant Manager Customer Service
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 427530 Address: USA-VA-Virginia Beach-4848 Va Beach Blvd Store Code: Store 00172 Front End (7206951) Food Lion has been providing an...
- Norfolk, VA (5 miles from Portsmouth, VA)
- 45+ days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 45+ days ago
The Client Success Manager (CSM) will drive long-term customer satisfaction, value realization, and account growth across a portfolio of key tribal clients. This high-visibility role encompasses...
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
PT closing & weekend Customer serviceManager
- Suffolk, VA (11 miles from Portsmouth, VA)
- 60+ days ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 60+ days ago
Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Portsmouth, VA
Highest Education Level
Customer Service Managers in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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