Customer Service Manager Jobs in Midlothian, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager, Customer Service LTC Transactions
- Genworth Financial
- Glen Allen, VA (18 miles from Midlothian, VA)
- 2 hours ago
- Glen Allen, VA (18 miles from Midlothian, VA)
- 2 hours ago
Manager, Customer Service LTC Transactions Genworth Financial - 3.7 Glen Allen, VA Job Details Full-time $58,800 - $102,500 a year 2 hours ago Benefits Paid holidays Loan repayment program...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Richmond, VA (11 miles from Midlothian, VA)
- 22 hours ago
- Richmond, VA (11 miles from Midlothian, VA)
- 22 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 504747 Address: USA-VA-Midlothian-13530 Genito Road Store Code: Store 02636 Front End (7235652) Food Lion has been providing an easy,...
In Person- Virginia Union Univ
- Richmond, VA (11 miles from Midlothian, VA)
- 4 days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 4 days ago
Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre...
In PersonPT Nights & Weekends Customer Experience Manager
- Michaels Stores
- Midlothian, VA
- 7 days ago
- Midlothian, VA
- 7 days ago
Store - RICHMOND-CHESTERFIELD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part Time- Five Below
- Ashland, VA (23 miles from Midlothian, VA)
- 12 days ago
- Ashland, VA (23 miles from Midlothian, VA)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Success Manager, Axon 911
- Axon
- Richmond, VA (11 miles from Midlothian, VA)
- 16 days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 16 days ago
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
In PersonGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- Richmond, VA (11 miles from Midlothian, VA)
- 18 days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 18 days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Richmond, VA (11 miles from Midlothian, VA)
- 26 days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 26 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
RemoteLeader Customer Service Functional Excellence
- AdvanSix
- Chester, VA (13 miles from Midlothian, VA)
- 30+ days ago
- Chester, VA (13 miles from Midlothian, VA)
- 30+ days ago
AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives,...
In Person- D.R. Horton, Inc.
- Midlothian, VA
- 30+ days ago
- Midlothian, VA
- 30+ days ago
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
In PersonCustomer Service Administrator
- By Light Professional IT Services LLC
- Petersburg, VA (23 miles from Midlothian, VA)
- 30+ days ago
- Petersburg, VA (23 miles from Midlothian, VA)
- 30+ days ago
Company Overview Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By...
In Person- Alfa Laval
- Richmond, VA (11 miles from Midlothian, VA)
- 60+ days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 60+ days ago
The Customer Service Manager acts as a key liaison between customer service, sales, operations, and other internal stakeholders across Alfa Laval....
In PersonCustomer Service Lead - Part-Time
- Burlington
- Richmond, VA (11 miles from Midlothian, VA)
- 60+ days ago
- Richmond, VA (11 miles from Midlothian, VA)
- 60+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- GO Car Wash
- Henrico, VA (20 miles from Midlothian, VA)
- 90+ days ago
- Henrico, VA (20 miles from Midlothian, VA)
- 90+ days ago
TEXT "GOMILES" to ... to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car...
In PersonDemographic Data for Midlothian, VA
Moving to Midlothian, VA? Find some basic demographic data about Midlothian, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Midlothian, VA
Highest Education Level
Customer Service Managers in Midlothian, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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