Customer Service Manager Jobs in King George, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Jushi
- Woodbridge, VA (24 miles from King George, VA)
- 13 hours ago
- Woodbridge, VA (24 miles from King George, VA)
- 13 hours ago
Want to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis...
In Person- BJ's Wholesale Club
- Fredericksburg, VA (17 miles from King George, VA)
- 19 hours ago
- Fredericksburg, VA (17 miles from King George, VA)
- 19 hours ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Michaels Stores
- Woodbridge, VA (24 miles from King George, VA)
- 23 hours ago
- Woodbridge, VA (24 miles from King George, VA)
- 23 hours ago
Store - DC-WOODBRIDGE, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Wawa
- Stafford, VA (16 miles from King George, VA)
- 2 days ago
- Stafford, VA (16 miles from King George, VA)
- 2 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonCustomer Experience Manager- 8158, King George, VA
- Five Below
- King George, VA
- 2 days ago
- King George, VA
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 499612 Address: USA-VA-King George-15429 Dahlgren Rd Store Code: Store 00403 Front End (7209712) Food Lion has been providing an...
In PersonFT Assistant Manager Customer Service
- Food Lion
- King George, VA
- 25 days ago
- King George, VA
- 25 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 499613 Address: USA-VA-King George-15429 Dahlgren Rd Store Code: Store 00403 Front End (7209712) Food Lion has been providing an...
In PersonAssistant Customer Experience Manager
- Weis
- Fredericksburg, VA (17 miles from King George, VA)
- 45+ days ago
- Fredericksburg, VA (17 miles from King George, VA)
- 45+ days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonDemographic Data for King George, VA
Moving to King George, VA? Find some basic demographic data about King George, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in King George, VA
Highest Education Level
Customer Service Managers in King George, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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