Customer Service Manager Jobs in Glen Allen, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Midlothian, VA (18 miles from Glen Allen, VA)
- 2 days ago
- Midlothian, VA (18 miles from Glen Allen, VA)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager-Enterprise
- Richmond, VA (6 miles from Glen Allen, VA)
- 8 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 8 days ago
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of...
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable...
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
Cobb Technologies is not just any office technology dealer, we're the leading independent office technology dealer in Virginia and a proud recipient of the Best Places to Work in Virginia award....
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 9 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
FT Assistant Manager Customer Service
- Midlothian, VA (18 miles from Glen Allen, VA)
- 10 days ago
- Midlothian, VA (18 miles from Glen Allen, VA)
- 10 days ago
Food Lion Title: FT Assistant Manager Customer Service Date: 08/06/2025 Job ID: 429319 Degree: No Degree Salary: Job Types: Assistant Store Manager Employment Type: Location: Midlothian VA Primary...
- Henrico, VA (13 miles from Glen Allen, VA)
- 11 days ago
- Henrico, VA (13 miles from Glen Allen, VA)
- 11 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Work From Home - Customer Service Coordinator - Estates
- Richmond, VA (6 miles from Glen Allen, VA)
- 11 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote WorkCustomer Service Coordinator / Dispatcher
- Richmond, VA (6 miles from Glen Allen, VA)
- 15 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 15 days ago
center experience, preferably in a dispatch environment Excellent customer service skills Able to multi-task and work in fast paced work environment Ability to handle high call volume Ability to make...
- Richmond, VA (6 miles from Glen Allen, VA)
- 26 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 26 days ago
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
Why Winebow? At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a...
- Midlothian, VA (18 miles from Glen Allen, VA)
- 30+ days ago
- Midlothian, VA (18 miles from Glen Allen, VA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Service Lead - Part-Time
- Richmond, VA (6 miles from Glen Allen, VA)
- 30+ days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Glen Allen, VA
Moving to Glen Allen, VA? Find some basic demographic data about Glen Allen, VA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Glen Allen, VA
Highest Education Level
Customer Service Managers in Glen Allen, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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