Customer Service Manager Jobs in Chantilly, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Kiernan Trebach LLP
- Washington, DC (22 miles from Chantilly, VA)
- 7 days ago
- Kiernan Trebach LLP
- Washington, DC (22 miles from Chantilly, VA)
- 7 days ago
Ready to take your marketing career to the next level in a role where your ideas matter and your work gets noticed? Kiernan Trebach LLP, a multi-office defense litigation firm with a strong...
Full-Time Customer Service Supervisor
- Germantown, MD (19 miles from Chantilly, VA)
- 2 hours ago
- Germantown, MD (19 miles from Chantilly, VA)
- 2 hours ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Manager, Member Services & Programs Communications
- Washington, DC (22 miles from Chantilly, VA)
- 4 hours ago
- Washington, DC (22 miles from Chantilly, VA)
- 4 hours ago
Job Summary: The Member Services & Programs Communications Manager will work with the Executive Vice President of Member Services & Programs to effectively communicate the benefits of AAF...
- Rockville, MD (21 miles from Chantilly, VA)
- 7 hours ago
- Rockville, MD (21 miles from Chantilly, VA)
- 7 hours ago
If you're ready to put your leadership superpowers to work, we have a mission that matters. As ASHA's Director of Customer Relations, you'll lead our Action Center team to make every interaction a...
FT Customer Experience Manager
- Sterling, VA (8 miles from Chantilly, VA)
- 13 hours ago
- Sterling, VA (8 miles from Chantilly, VA)
- 13 hours ago
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Tysons, VA (13 miles from Chantilly, VA)
- 2 days ago
- Tysons, VA (13 miles from Chantilly, VA)
- 2 days ago
Horton, Inc. is currently looking for a Customer Service Manager for their Warranty Department....
Assistant Director, Test Administration / Customer Service Manager
- Reston, VA (7 miles from Chantilly, VA)
- 3 days ago
- Reston, VA (7 miles from Chantilly, VA)
- 3 days ago
Assistant Director, Test Administration / Customer Service Manager#25-68037 $28.50-$30.21 per hour Reston, VA Fully Remote Job Description Position Title: Assistant Director, Test Administration Location...
Remote Work- Washington, DC (22 miles from Chantilly, VA)
- 3 days ago
- Washington, DC (22 miles from Chantilly, VA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Washington, DC (22 miles from Chantilly, VA)
- 4 days ago
- Washington, DC (22 miles from Chantilly, VA)
- 4 days ago
service management....
- Washington, DC (22 miles from Chantilly, VA)
- 4 days ago
- Washington, DC (22 miles from Chantilly, VA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Success Manager (remote)
- McLean, VA (15 miles from Chantilly, VA)
- 5 days ago
- McLean, VA (15 miles from Chantilly, VA)
- 5 days ago
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service...
Remote Work- Gainesville, VA (11 miles from Chantilly, VA)
- 7 days ago
- Gainesville, VA (11 miles from Chantilly, VA)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Client Success Manager (Federal Team)
- McLean, VA (15 miles from Chantilly, VA)
- 7 days ago
- McLean, VA (15 miles from Chantilly, VA)
- 7 days ago
Technical Customer Success Manager (Federal Team) Location: Tysons Corner, Virginia (Hybrid Position) Department: Federal Team Customer Success Type: Full-Time Position Summary The Technical...
- Manassas, VA (8 miles from Chantilly, VA)
- 7 days ago
- Manassas, VA (8 miles from Chantilly, VA)
- 7 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver...
- Sterling, VA (8 miles from Chantilly, VA)
- 8 days ago
- Sterling, VA (8 miles from Chantilly, VA)
- 8 days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
Demographic Data for Chantilly, VA
Moving to Chantilly, VA? Find some basic demographic data about Chantilly, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chantilly, VA
Highest Education Level
Customer Service Managers in Chantilly, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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