Customer Service Manager Jobs in West Jordan, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Midvale, UT (8 miles from West Jordan, UT)
- 45+ days ago
- Midvale, UT (8 miles from West Jordan, UT)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Coordinator, Corporate
- Draper, UT (11 miles from West Jordan, UT)
- 16 hours ago
- Draper, UT (11 miles from West Jordan, UT)
- 16 hours ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Small Business Client Service Manager
- Midvale, UT (8 miles from West Jordan, UT)
- 2 days ago
- Midvale, UT (8 miles from West Jordan, UT)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Store - SLC-WEST JORDAN, UTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 6 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 6 days ago
We are looking for a Customer Service Manager to join the team!...
Multi Site Customer Service Coordinator
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 9 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 9 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Retail Customer Service Supervisor
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 12 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Enterprise Client Success Manager
- Lindon, UT (24 miles from West Jordan, UT)
- 14 days ago
- Lindon, UT (24 miles from West Jordan, UT)
- 14 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Lindon, UT (24 miles from West Jordan, UT)
- 14 days ago
- Lindon, UT (24 miles from West Jordan, UT)
- 14 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too...
Remote Work- Salt Lake City, UT (2 miles from West Jordan, UT)
- 19 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 19 days ago
Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 23 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 23 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 27 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 27 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Commercial Client Success Manager
- Lindon, UT (24 miles from West Jordan, UT)
- 27 days ago
- Lindon, UT (24 miles from West Jordan, UT)
- 27 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 27 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 27 days ago
About Us From early-stage AI startups to large public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho...
Director/Senior, Client Service Manager
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 29 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 29 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Demographic Data for West Jordan, UT
Moving to West Jordan, UT? Find some basic demographic data about West Jordan, UT below.
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Salary for Customer Service Manager Jobs in West Jordan, UT
Highest Education Level
Customer Service Managers in West Jordan, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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