Customer Service Manager Jobs in West Jordan, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - SLC-WEST JORDAN, UTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Slc, UT (13 miles from West Jordan, UT)
- 2 days ago
- Slc, UT (13 miles from West Jordan, UT)
- 2 days ago
Store - SLC-LAYTON, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 3 days ago
We are looking for a Customer Service Manager to join the team!...
Multi Site Customer Service Coordinator
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 7 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 7 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Retail Customer Service Supervisor
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 9 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr Customer Experience Manager
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 11 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Enterprise Client Success Manager
- Lindon, UT (24 miles from West Jordan, UT)
- 12 days ago
- Lindon, UT (24 miles from West Jordan, UT)
- 12 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Lindon, UT (24 miles from West Jordan, UT)
- 12 days ago
- Lindon, UT (24 miles from West Jordan, UT)
- 12 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too...
Remote Work- Salt Lake City, UT (2 miles from West Jordan, UT)
- 13 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 16 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 16 days ago
Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix...
Customer Service Coordinator, Corporate
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 18 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 18 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 20 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 20 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Strategic Customer Success Manager - Public Sector
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 21 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 21 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
FY26 US Seasonal Tax-Private Client Services Manager
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 21 days ago
- Salt Lake City, UT (2 miles from West Jordan, UT)
- 21 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkDemographic Data for West Jordan, UT
Moving to West Jordan, UT? Find some basic demographic data about West Jordan, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in West Jordan, UT
Highest Education Level
Customer Service Managers in West Jordan, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »