Customer Service Manager Jobs in Payson, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Installed Building Products
- Lindon, UT (21 miles from Payson, UT)
- 2 days ago
- Lindon, UT (21 miles from Payson, UT)
- 2 days ago
We are seeking a passionate and dedicated Customer Service Representative to join our team! Key Responsibilities: Receive calls for warranty and service calls, document requests, and prepare job...
In Person- Serenity Mental Health Centers
- Provo, UT (13 miles from Payson, UT)
- 2 days ago
- Provo, UT (13 miles from Payson, UT)
- 2 days ago
Customer Service Supervisor Location: Provo, UT Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core...
In Person- Human Interest
- Lindon, UT (21 miles from Payson, UT)
- 30+ days ago
- Lindon, UT (21 miles from Payson, UT)
- 30+ days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too...
RemoteDemographic Data for Payson, UT
Moving to Payson, UT? Find some basic demographic data about Payson, UT below.
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Salary for Customer Service Manager Jobs in Payson, UT
Highest Education Level
Customer Service Managers in Payson, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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