Customer Service Manager Jobs in Farmington, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Transcat, Inc.
- Ogden, UT (16 miles from Farmington, UT)
- 6 hours ago
- Ogden, UT (16 miles from Farmington, UT)
- 6 hours ago
Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- West Valley City, UT (23 miles from Farmington, UT)
- 5 days ago
- West Valley City, UT (23 miles from Farmington, UT)
- 5 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington
- West Valley, UT (20 miles from Farmington, UT)
- 5 days ago
- West Valley, UT (20 miles from Farmington, UT)
- 5 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Salomon Group
- Ogden, UT (16 miles from Farmington, UT)
- 7 days ago
- Ogden, UT (16 miles from Farmington, UT)
- 7 days ago
The Customer Service Manager develops a deep understanding of the various B2B channels and translates insights into coordinated system, process, and service improvements....
In PersonPOSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
In Person- Serenity Mental Health Centers
- Layton, UT (6 miles from Farmington, UT)
- 21 days ago
- Layton, UT (6 miles from Farmington, UT)
- 21 days ago
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity, were building high-impact teams and transforming the way people...
In Person- Actylis
- Ogden, UT (16 miles from Farmington, UT)
- 22 days ago
- Ogden, UT (16 miles from Farmington, UT)
- 22 days ago
Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners. We offer...
In Person- Stord
- Slc, UT (15 miles from Farmington, UT)
- 28 days ago
- Slc, UT (15 miles from Farmington, UT)
- 28 days ago
Proficiency in CRM or customer service management tools....
In PersonFinancial Customer Service Professional - SLC
- Empower
- Slc, UT (15 miles from Farmington, UT)
- 29 days ago
- Slc, UT (15 miles from Farmington, UT)
- 29 days ago
center experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention...
Hybrid- CRH
- North Salt Lake, UT (10 miles from Farmington, UT)
- 45+ days ago
- North Salt Lake, UT (10 miles from Farmington, UT)
- 45+ days ago
Customer Experience Manager CRH 5 ( ) North Salt Lake, UT on company site for later Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say...
In PersonCustomer Experience Manager (North Salt Lake, UT, US, 84054)
- CRH Plc.
- North Salt Lake, UT (10 miles from Farmington, UT)
- 45+ days ago
- North Salt Lake, UT (10 miles from Farmington, UT)
- 45+ days ago
Job ID: 522836 Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of...
In PersonDemographic Data for Farmington, UT
Moving to Farmington, UT? Find some basic demographic data about Farmington, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Farmington, UT
Highest Education Level
Customer Service Managers in Farmington, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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