Customer Service Manager Jobs in Sugar Land, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Houston, TX (18 miles from Sugar Land, TX)
- 25 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 25 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX (18 miles from Sugar Land, TX)
- 60+ days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Houston, TX (18 miles from Sugar Land, TX)
- 1 hour ago
- Houston, TX (18 miles from Sugar Land, TX)
- 1 hour ago
Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America....
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department....
Customer service / admin positions
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
Customer service / admin positions compensation: 14 - up based on experience. employment type: job title: admin / office clerical/ customer service Looking for intelligent open minded people ready...
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
- Houston, TX (18 miles from Sugar Land, TX)
- 1 day ago
As the Customer Service Supervisor, you are the leader and expert of all customer service and administrative functions within your business unit. You play a critical role in ensuring a seamless...
Customer service / admin positions
- Houston, TX (18 miles from Sugar Land, TX)
- 3 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 3 days ago
Looking for intelligent open minded people ready to work and grow. Experience BIG PLUS but not required. Just be ready to learn and friendly 401k medical / dental / vision come join a great team!!
Full-Time Customer Service Supervisor
- Cypress, TX (23 miles from Sugar Land, TX)
- 3 days ago
- Cypress, TX (23 miles from Sugar Land, TX)
- 3 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Supervisor - Texas Medical Center Houston, Texas
- Houston, TX (18 miles from Sugar Land, TX)
- 4 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 4 days ago
Customer Service Supervisor - Texas Medical Center Houston, Texas Address Houston, TX Compensation $16.00/hour Job Description Want to hear something crazy? Cars only spend 5% of their time...
Customer Experience Manager - Victoria's Secret - Pearland Town Center - Pearland, TX
- Pearland, TX (21 miles from Sugar Land, TX)
- 5 days ago
- Pearland, TX (21 miles from Sugar Land, TX)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Mid-Market Customer Success Manager
- Houston, TX (18 miles from Sugar Land, TX)
- 6 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 6 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote Work- Houston, TX (18 miles from Sugar Land, TX)
- 7 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 7 days ago
Title: Customer Success Manager Join The Houston Chronicle, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class...
Bilingual Client Service Coordinator
- Houston, TX (18 miles from Sugar Land, TX)
- 8 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 8 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
- Houston, TX (18 miles from Sugar Land, TX)
- 9 days ago
- Houston, TX (18 miles from Sugar Land, TX)
- 9 days ago
Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the...
Customer Experience Manager - Victoria's Secret - Houston Premium Outlet - Cypress, TX
- Cypress, TX (23 miles from Sugar Land, TX)
- 9 days ago
- Cypress, TX (23 miles from Sugar Land, TX)
- 9 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Sugar Land, TX
Moving to Sugar Land, TX? Find some basic demographic data about Sugar Land, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Sugar Land, TX
Highest Education Level
Customer Service Managers in Sugar Land, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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