Call Center Representative Jobs in Sugar Land, TX

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

Customer Contact Center Representative - Remote, Eastern/Central

Houston, TX (18 miles from Sugar Land, TX)
15 hours ago

Houston, TX (18 miles from Sugar Land, TX)
15 hours ago

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been...

Remote Work

Supp Call Center Rep, Central Staffing

Houston, TX (18 miles from Sugar Land, TX)
1 day ago

Houston, TX (18 miles from Sugar Land, TX)
1 day ago

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our...

Supp Call Center Rep, Central Staffing

South Houston, TX (24 miles from Sugar Land, TX)
1 day ago

South Houston, TX (24 miles from Sugar Land, TX)
1 day ago

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our...

Treasury Management Client Support Specialist II

Houston, TX (18 miles from Sugar Land, TX)
4 days ago

Houston, TX (18 miles from Sugar Land, TX)
4 days ago

Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...

$16/Hr. REMOTE Outbound Call Center Rep. (HOUSTON RESIDENTS ONLY)

Houston, TX (18 miles from Sugar Land, TX)
5 days ago

Houston, TX (18 miles from Sugar Land, TX)
5 days ago

Requirements: Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written) MUST BE ABLE TO BE ON CAMERA....

Remote Work

Call center Agent

Houston, TX (18 miles from Sugar Land, TX)
9 days ago

Houston, TX (18 miles from Sugar Land, TX)
9 days ago

Join Our Team for Open Enrollment Season – Hiring Remote Call Center Representatives!...

Remote Work

Patient Access Specialist - Call Center I (Behavioral Health - Monolingual or Bilingual)

Houston, TX (18 miles from Sugar Land, TX)
10 days ago

Houston, TX (18 miles from Sugar Land, TX)
10 days ago

Benefits We Offer Outstanding Benefits: Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match...

(Bilingual) Patient Access Specialist - Call Center Rep

Houston, TX (18 miles from Sugar Land, TX)
10 days ago

Houston, TX (18 miles from Sugar Land, TX)
10 days ago

Benefits We Offer Outstanding Benefits: Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match...

Senior Call Center Representative

Houston, TX (18 miles from Sugar Land, TX)
20 days ago

Houston, TX (18 miles from Sugar Land, TX)
20 days ago

We are searching for a Senior Call Center Representative- someone who works well in a fast-paced setting....

Call Center Representative

Houston, TX (18 miles from Sugar Land, TX)
24 days ago

Houston, TX (18 miles from Sugar Land, TX)
24 days ago

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental...

Call Center Agent I / II / III - Katy Orthopedics

Katy, TX (15 miles from Sugar Land, TX)
25 days ago

Katy, TX (15 miles from Sugar Land, TX)
25 days ago

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once...

Client Relations Specialist - Bookkeeping

Houston, TX (18 miles from Sugar Land, TX)
45+ days ago

Houston, TX (18 miles from Sugar Land, TX)
45+ days ago

Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Houston, Texas, United States Description This is a fully and permanently remote work from home opportunity with...

Remote Work

Call Center Agent (Humble)

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

Call Center Agent (Humble) HOUSTON, TX About Us Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360...

Remote Bilingual Call Center Representative Spanish-English

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....

Remote Work

Call Center Representative

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

Houston, TX (18 miles from Sugar Land, TX)
60+ days ago

JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....

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Demographic Data for Sugar Land, TX

Moving to Sugar Land, TX? Find some basic demographic data about Sugar Land, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Sugar Land, TX

Local

National

Total Population

169,188

Number of Businesses

5,565

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Sugar Land, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Sugar Land, TX offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Sugar Land, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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