Customer Service Manager Jobs in Rosenberg, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager, Customer Service (Office Coffee Services) Houston, TX
- Katy, TX (22 miles from Rosenberg, TX)
- 17 days ago
- Katy, TX (22 miles from Rosenberg, TX)
- 17 days ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
Retail Customer Service Supervisor
- Missouri City, TX (20 miles from Rosenberg, TX)
- 19 days ago
- Missouri City, TX (20 miles from Rosenberg, TX)
- 19 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager Part Time
- Sugar Land, TX (15 miles from Rosenberg, TX)
- 45+ days ago
- Sugar Land, TX (15 miles from Rosenberg, TX)
- 45+ days ago
Customer Experience Manager Part Time 3.4 3.4 out of 5 stars Sugar Land, TX Store - HSTN-SUGARLAND, TX Deliver a customer centric shopping experience by managing and delivering effective front-end...
- Sugar Land, TX (15 miles from Rosenberg, TX)
- 60+ days ago
- Sugar Land, TX (15 miles from Rosenberg, TX)
- 60+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Missouri City, TX (20 miles from Rosenberg, TX)
- 90+ days ago
- Missouri City, TX (20 miles from Rosenberg, TX)
- 90+ days ago
Account Manager/CSR (3443) Missouri City, TX, USA Req #3443 Tuesday, March 25, 2025 Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting...
Demographic Data for Rosenberg, TX
Moving to Rosenberg, TX? Find some basic demographic data about Rosenberg, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rosenberg, TX
Highest Education Level
Customer Service Managers in Rosenberg, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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