Customer Service Manager Jobs in Rockwall, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Coordinator - Marketing
- Dallas, TX (22 miles from Rockwall, TX)
- 7 hours ago
- Dallas, TX (22 miles from Rockwall, TX)
- 7 hours ago
Client Services Coordinator - Marketing CBRE - 3.6 Dallas, TX Job Details Full-time Estimated: $50.5K - $61.3K a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k)...
- Dallas, TX (22 miles from Rockwall, TX)
- 12 hours ago
- Dallas, TX (22 miles from Rockwall, TX)
- 12 hours ago
Ready to partner with clients, craft your own sales journey, and build success while focusing on long-term growth? Do you thrive in a team where collaboration isn't just a buzzword, but the fuel...
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Operations Manager (Night shift)
- Richardson, TX (19 miles from Rockwall, TX)
- 4 days ago
- Richardson, TX (19 miles from Rockwall, TX)
- 4 days ago
Our Opportunity: Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report...
Senior Client Success Manager - Programmatic
- Dallas, TX (22 miles from Rockwall, TX)
- 4 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Supply Chain Customer Support Manager
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
Supply Chain Customer Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an opening for a first line Supply Chain Customer Support Manage r (Level K) that will be...
Customer Service Administrator
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
About You Youre a proactive problem-solver who thrives in fast-paced, dynamic environments. You crave meaningful work that contributes to a larger purpose and take pride in being a dependable...
Client Service Manager - Loan Services
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
Customer Experience Manager - Part Time
- Allen, TX (18 miles from Rockwall, TX)
- 6 days ago
- Allen, TX (18 miles from Rockwall, TX)
- 6 days ago
Store - DFW-Allen, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - DFW-ROCKWALL, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dallas, TX (22 miles from Rockwall, TX)
- 6 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 6 days ago
About Cousins Properties: Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling...
Sponsor Backed Client Success Manager
- Plano, TX (22 miles from Rockwall, TX)
- 7 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 7 days ago
Enjoy managing complex client relationships? Blurring the lines between Commercial and Private Banking? This role will meld the two areas and be the primary point of contact with one or more of...
Work From Home - Customer Service Coordinator - Estates
- Plano, TX (22 miles from Rockwall, TX)
- 11 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote Work- Richardson, TX (19 miles from Rockwall, TX)
- 11 days ago
- Richardson, TX (19 miles from Rockwall, TX)
- 11 days ago
Our Opportunity: Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for...
Client Services Manager Healthcare Operations
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
Client Services Manager Healthcare Our client, a fast-growing organization in the healthcare/payor space, is seeking a Client Services Manager to oversee strategic client relationships and ensure...
Remote WorkDemographic Data for Rockwall, TX
Moving to Rockwall, TX? Find some basic demographic data about Rockwall, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rockwall, TX
Highest Education Level
Customer Service Managers in Rockwall, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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