Customer Service Manager Jobs in Rockwall, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Dallas, TX (22 miles from Rockwall, TX)
- 7 hours ago
- Dallas, TX (22 miles from Rockwall, TX)
- 7 hours ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Dallas, TX (22 miles from Rockwall, TX)
- 1 day ago
- Dallas, TX (22 miles from Rockwall, TX)
- 1 day ago
Anticipated Pay Range: $52,000 - 55,000 The Client Care Manager plays a vital role at AOC, serving as a key connection between our clients, clinicians, and internal teams. This role requires a...
- Mesquite, TX (13 miles from Rockwall, TX)
- 2 days ago
- Mesquite, TX (13 miles from Rockwall, TX)
- 2 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Customer Service Coordinator, Corporate
- Dallas, TX (22 miles from Rockwall, TX)
- 2 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Seasonal Customer Care Coordinator
- Dallas, TX (22 miles from Rockwall, TX)
- 2 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 2 days ago
Job Requisition JR22483 Worker Time Type Full time Worker Sub-Type Seasonal Shift Job Description POSITION PURPOSE The role of the Customer Care Coordinator is to develop customer relationships to...
Aquatics Customer Service Supervisor - Park and Recreation (Non-Civil Service)
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
Welcome to the City of Dallas! The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. What do we...
Work from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)
- Plano, TX (22 miles from Rockwall, TX)
- 3 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 3 days ago
center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...
Remote WorkWork from Home - Customer Service Coordinator - CX Solutions
- Plano, TX (22 miles from Rockwall, TX)
- 3 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 3 days ago
center Experience At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: At least 3 years of customer Service or call center experience At least 6 months of...
Remote WorkOperations Supervisor - Customer Service Dept
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
Operations Supervisor - Customer Service Dept LSG Sky Chefs - 3.5 Dallas, TX Job Details $55,023.54 - $68,779.42 a year 5 hours ago Qualifications EPA OSHA GMP Mid-level Windows Microsoft Office...
Customer Service Manager - Business Development
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
General information Job Title Customer Service Manager - Business Development Date Friday, June 6, 2025 City Dallas Posting City Dallas State Texas Posting State Texas Exempt or Non-Exempt Position...
Customer Service Lead - Part-Time
- Allen, TX (18 miles from Rockwall, TX)
- 4 days ago
- Allen, TX (18 miles from Rockwall, TX)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Dallas, TX (22 miles from Rockwall, TX)
- 4 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 4 days ago
Store - DFW-DALLAS/GREENVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Administrator ORD
- Dallas, TX (22 miles from Rockwall, TX)
- 7 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 7 days ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over...
- Plano, TX (22 miles from Rockwall, TX)
- 7 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 7 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- Dallas, TX (22 miles from Rockwall, TX)
- 7 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 7 days ago
About the Role As a Client Success Manager (CSM), you will play a key role in retaining and growing our district partnerships by blending strategic relationship management with operational...
Demographic Data for Rockwall, TX
Moving to Rockwall, TX? Find some basic demographic data about Rockwall, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rockwall, TX
Highest Education Level
Customer Service Managers in Rockwall, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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