Customer Service Manager Jobs in Roanoke, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Fort Worth, TX (20 miles from Roanoke, TX)
- 6 hours ago
- Fort Worth, TX (20 miles from Roanoke, TX)
- 6 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Flower Mound, TX (5 miles from Roanoke, TX)
- 1 day ago
- Flower Mound, TX (5 miles from Roanoke, TX)
- 1 day ago
Customer Experience Manager Michaels Stores - 3.4 Flower Mound, TX Job Details Full-time Estimated: $30.5K - $42.3K a year 12 hours ago Benefits Health insurance Dental insurance Tuition...
Customer Service Coordinator, Corporate
- Coppell, TX (13 miles from Roanoke, TX)
- 1 day ago
- Coppell, TX (13 miles from Roanoke, TX)
- 1 day ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience....
Part Time Customer Experience manager-1
- Irving, TX (20 miles from Roanoke, TX)
- 2 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 2 days ago
Store - BOWLING GREEN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Irving, TX (20 miles from Roanoke, TX)
- 2 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
8811- FT Customer Experience Manager
- Irving, TX (20 miles from Roanoke, TX)
- 4 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 4 days ago
Store - BALT-ANNAPOLIS, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager PT-2
- Irving, TX (20 miles from Roanoke, TX)
- 4 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 4 days ago
Store - MACON, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Part time Customer Experience Manager. Nights and weekend-1
- Irving, TX (20 miles from Roanoke, TX)
- 6 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 6 days ago
Store - TOLEDO-HOLLAND, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager (Closing Shift and Weekends)
- Irving, TX (20 miles from Roanoke, TX)
- 7 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 7 days ago
Store - HUNTSVILLE-EAST, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fort Worth, TX (20 miles from Roanoke, TX)
- 7 days ago
- Fort Worth, TX (20 miles from Roanoke, TX)
- 7 days ago
Customer Service Manager Richemont | Fort Worth, TX Reports to: Administrator Director Role Overview The Customer Service Manager is responsible for overseeing the logistics of repairs within the designated...
Customer Experience Manager PT
- Irving, TX (20 miles from Roanoke, TX)
- 7 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 7 days ago
Store - ELIZABETHTOWN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - PT Customer Service Manager (Nights and Weekends)
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
Store - KNOX-TURKEY CREEK, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Manager, Airport Workforce Management
- DFW Airport, TX (13 miles from Roanoke, TX)
- 8 days ago
- DFW Airport, TX (13 miles from Roanoke, TX)
- 8 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Experience Manager, Evenings/Weekends D319/8369
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
Store - Wilmington, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Roanoke, TX
Moving to Roanoke, TX? Find some basic demographic data about Roanoke, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Roanoke, TX
Highest Education Level
Customer Service Managers in Roanoke, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »