Customer Service Manager Jobs in Plano, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part time Customer Experience Manager. Nights and weekend-1
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
Store - TOLEDO-HOLLAND, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fate, TX (21 miles from Plano, TX)
- 1 day ago
- Fate, TX (21 miles from Plano, TX)
- 1 day ago
Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states - Texas, Louisiana, Arkansas, and Oklahoma - with three...
IT Excellence and Customer Service Lead
- Dallas, TX (18 miles from Plano, TX)
- 1 day ago
- Dallas, TX (18 miles from Plano, TX)
- 1 day ago
At Dallas Capital Bank, we are proud to bring a world-class banking experience that combines new technology with unceasing service to the Dallas metroplex, and the people who make it strong. We...
PT Customer Experience Manager (Closing Shift and Weekends)
- Irving, TX (20 miles from Plano, TX)
- 2 days ago
- Irving, TX (20 miles from Plano, TX)
- 2 days ago
Store - HUNTSVILLE-EAST, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager - Travel, Transportation and Hospitality
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Customer Service Administrator ORD
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over...
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
- Dallas, TX (18 miles from Plano, TX)
- 2 days ago
About the Role As a Client Success Manager (CSM), you will play a key role in retaining and growing our district partnerships by blending strategic relationship management with operational...
Customer Experience Manager PT
- Irving, TX (20 miles from Plano, TX)
- 2 days ago
- Irving, TX (20 miles from Plano, TX)
- 2 days ago
Store - ELIZABETHTOWN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - PT Customer Service Manager (Nights and Weekends)
- Irving, TX (20 miles from Plano, TX)
- 3 days ago
- Irving, TX (20 miles from Plano, TX)
- 3 days ago
Store - KNOX-TURKEY CREEK, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Richardson, TX (6 miles from Plano, TX)
- 3 days ago
- Richardson, TX (6 miles from Plano, TX)
- 3 days ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Customer Service Manager, Airport Workforce Management
- DFW Airport, TX (20 miles from Plano, TX)
- 3 days ago
- DFW Airport, TX (20 miles from Plano, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Manager, Baggage Operations
- DFW Airport, TX (20 miles from Plano, TX)
- 3 days ago
- DFW Airport, TX (20 miles from Plano, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Experience Manager, Evenings/Weekends D319/8369
- Irving, TX (20 miles from Plano, TX)
- 3 days ago
- Irving, TX (20 miles from Plano, TX)
- 3 days ago
Store - Wilmington, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Addison, TX (9 miles from Plano, TX)
- 4 days ago
- Addison, TX (9 miles from Plano, TX)
- 4 days ago
Location: Addison, US-TX Rate: Not Specified Type: Permanent Account Manager - Retention Candidate Job Description Job Title: Account Manager - Retention Location: North America Division: Regus...
Demographic Data for Plano, TX
Moving to Plano, TX? Find some basic demographic data about Plano, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Plano, TX
Highest Education Level
Customer Service Managers in Plano, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »