Customer Service Manager Jobs in Plano, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Customer Experience Manager - Retail Experience Design
- Frisco, TX (11 miles from Plano, TX)
- 1 hour ago
- Frisco, TX (11 miles from Plano, TX)
- 1 hour ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Prosper, TX (15 miles from Plano, TX)
- 8 hours ago
- Prosper, TX (15 miles from Plano, TX)
- 8 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Addison, TX (9 miles from Plano, TX)
- 22 hours ago
- Addison, TX (9 miles from Plano, TX)
- 22 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Client Success Manager (Spanish Speaking)
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
What you will do: Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they...
Retail Department Manager-Customer Experience Manager (Part Time)
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
- Irving, TX (20 miles from Plano, TX)
- 1 day ago
Store - ATL-ROSWELL, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dallas, TX (18 miles from Plano, TX)
- 1 day ago
- Dallas, TX (18 miles from Plano, TX)
- 1 day ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Customer Service Manager, Control Center
- DFW Airport, TX (20 miles from Plano, TX)
- 2 days ago
- DFW Airport, TX (20 miles from Plano, TX)
- 2 days ago
Location: DFW Intl Apt (DFW-TRML) Additional Locations: None Requisition ID: 78776 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off?...
Customer Assistance Manager (Collections)
- Plano, TX (4 miles from Plano, TX)
- 2 days ago
- Plano, TX (4 miles from Plano, TX)
- 2 days ago
Customer Assistance Manager (Collections) Hours of Work: Full-time, Exempt, On-Site Hours: Monday-Friday 12:00 PM - 9:00 PM To the extent permitted by law, the Company may, in its sole discretion,...
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
May have oversight of Workforce Management to include scheduling, and succession planning....
Home Care Customer Success Manager
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote WorkClient Service Manager Trainee - Achieve July 2025
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
- Dallas, TX (18 miles from Plano, TX)
- 3 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Full Time - Customer Experience Manager
- McKinney, TX (11 miles from Plano, TX)
- 5 days ago
- McKinney, TX (11 miles from Plano, TX)
- 5 days ago
Store - DFW-MCKINNEY, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager/ PT Retail Manager
- Dallas, TX (18 miles from Plano, TX)
- 5 days ago
- Dallas, TX (18 miles from Plano, TX)
- 5 days ago
Store - DFW-DENTON, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- The Colony, TX (10 miles from Plano, TX)
- 7 days ago
- The Colony, TX (10 miles from Plano, TX)
- 7 days ago
Job Summary: The Customer Service Admin will handle a wide range of customer service duties, including interacting with customers over the phone and/or via email. Primary Responsibilities:...
Demographic Data for Plano, TX
Moving to Plano, TX? Find some basic demographic data about Plano, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Plano, TX
Highest Education Level
Customer Service Managers in Plano, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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