Customer Service Manager Jobs in Grand Prairie, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Applied Systems, Inc.
- Dallas, TX (11 miles from Grand Prairie, TX)
- 3 hours ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 3 hours ago
Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn,...
Remote- Fidelity Investments
- Westlake, TX (20 miles from Grand Prairie, TX)
- 3 hours ago
- Westlake, TX (20 miles from Grand Prairie, TX)
- 3 hours ago
Job Description: Client Service Manager The Role Fidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. In this...
In Person- The Pasha Group
- Irving, TX (3 miles from Grand Prairie, TX)
- 17 hours ago
- Irving, TX (3 miles from Grand Prairie, TX)
- 17 hours ago
Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Job Summary The Customer...
In PersonSenior Client Service Manager Fire Systems
- Siemens
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
Job Family: Buildings Req ID: 508280 Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area. Here at Siemens, we take...
In Person- TIAA
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team of Client Service Managers (CSMs) to ensure exceptional service delivery and client satisfaction....
In PersonCustomer Service Administrator 2
- Sefl
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In Person- Penske Truck Leasing
- Grand Prairie, TX
- 1 day ago
- Grand Prairie, TX
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Euless, TX (7 miles from Grand Prairie, TX)
- 1 day ago
- Euless, TX (7 miles from Grand Prairie, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonAssociate Commercial Lines Client Service Manager (Small Business)
- Gallagher
- Plano, TX (24 miles from Grand Prairie, TX)
- 2 days ago
- Plano, TX (24 miles from Grand Prairie, TX)
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity
- Westlake, TX (20 miles from Grand Prairie, TX)
- 2 days ago
- Westlake, TX (20 miles from Grand Prairie, TX)
- 2 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonCustomer Assistance Manager (Dallas, TX)
- Progressive Leasing
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
Remote- Serenity Mental Health Centers
- Irving, TX (3 miles from Grand Prairie, TX)
- 2 days ago
- Irving, TX (3 miles from Grand Prairie, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonPT Customer Experience Manager (Temporary)
- Michaels Stores
- Irving, TX (3 miles from Grand Prairie, TX)
- 2 days ago
- Irving, TX (3 miles from Grand Prairie, TX)
- 2 days ago
Store - LANSING-DELTA TOWNSHIP, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeCustomer Service Department Manager
- Uline, Inc.
- Colleyville, TX (11 miles from Grand Prairie, TX)
- 2 days ago
- Colleyville, TX (11 miles from Grand Prairie, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonAssociate Account Manager (Bilingual preferred)
- Republic Services, Inc.
- Arlington, TX (14 miles from Grand Prairie, TX)
- 4 days ago
- Arlington, TX (14 miles from Grand Prairie, TX)
- 4 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In PersonDemographic Data for Grand Prairie, TX
Moving to Grand Prairie, TX? Find some basic demographic data about Grand Prairie, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Grand Prairie, TX
Highest Education Level
Customer Service Managers in Grand Prairie, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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