Customer Service Manager Jobs in Cypress, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Houston, TX (24 miles from Cypress, TX)
- 24 days ago
- Houston, TX (24 miles from Cypress, TX)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX (24 miles from Cypress, TX)
- 60+ days ago
- Houston, TX (24 miles from Cypress, TX)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Houston, TX (24 miles from Cypress, TX)
- 4 hours ago
- Houston, TX (24 miles from Cypress, TX)
- 4 hours ago
Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors JOB SUMMARY The Customer Service Manager is responsible for...
Customer service / admin positions
- Houston, TX (24 miles from Cypress, TX)
- 11 hours ago
- Houston, TX (24 miles from Cypress, TX)
- 11 hours ago
Customer service / admin positions compensation: 14 - up based on experience. employment type: job title: admin / office clerical/ customer service Looking for intelligent open minded people ready...
- Houston, TX (24 miles from Cypress, TX)
- 15 hours ago
- Houston, TX (24 miles from Cypress, TX)
- 15 hours ago
As the Customer Service Supervisor, you are the leader and expert of all customer service and administrative functions within your business unit. You play a critical role in ensuring a seamless...
Customer service / admin positions
- Houston, TX (24 miles from Cypress, TX)
- 2 days ago
- Houston, TX (24 miles from Cypress, TX)
- 2 days ago
Looking for intelligent open minded people ready to work and grow. Experience BIG PLUS but not required. Just be ready to learn and friendly 401k medical / dental / vision come join a great team!!
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Supervisor - Texas Medical Center Houston, Texas
- Houston, TX (24 miles from Cypress, TX)
- 3 days ago
- Houston, TX (24 miles from Cypress, TX)
- 3 days ago
Customer Service Supervisor - Texas Medical Center Houston, Texas Address Houston, TX Compensation $16.00/hour Job Description Want to hear something crazy? Cars only spend 5% of their time...
Customer Service Administrator
- Houston, TX (24 miles from Cypress, TX)
- 3 days ago
- Houston, TX (24 miles from Cypress, TX)
- 3 days ago
Description Position Summary: Provides administrative support for Silver Eagle teams; maintains customer accounts; performs related duties as assigned. Silver Eagle Houston distributes a broad...
Mid-Market Customer Success Manager
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote Work- Houston, TX (24 miles from Cypress, TX)
- 6 days ago
- Houston, TX (24 miles from Cypress, TX)
- 6 days ago
Title: Customer Success Manager Join The Houston Chronicle, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class...
Bilingual Client Service Coordinator
- Houston, TX (24 miles from Cypress, TX)
- 7 days ago
- Houston, TX (24 miles from Cypress, TX)
- 7 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Customer Experience Manager - Victoria's Secret - Houston Premium Outlet - Cypress, TX
- Cypress, TX
- 8 days ago
- Cypress, TX
- 8 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Houston, TX (24 miles from Cypress, TX)
- 9 days ago
- Houston, TX (24 miles from Cypress, TX)
- 9 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
- Houston, TX (24 miles from Cypress, TX)
- 12 days ago
- Houston, TX (24 miles from Cypress, TX)
- 12 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Demographic Data for Cypress, TX
Moving to Cypress, TX? Find some basic demographic data about Cypress, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cypress, TX
Highest Education Level
Customer Service Managers in Cypress, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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