Customer Service Manager Jobs in Cypress, TX

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 56 Jobs

Customer service / admin positions

  • Houston, TX (24 miles from Cypress, TX)
  • 8 hours ago
  • Houston, TX (24 miles from Cypress, TX)
  • 8 hours ago

Looking for intelligent open minded people ready to work and grow. Experience BIG PLUS but not required. Just be ready to learn and friendly 401k medical / dental / vision come join a great team!!

Full-Time Customer Service Supervisor

  • Cypress, TX
  • 11 hours ago
  • Cypress, TX
  • 11 hours ago

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...

Customer Service Supervisor - Texas Medical Center Houston, Texas

  • Houston, TX (24 miles from Cypress, TX)
  • 1 day ago
  • Houston, TX (24 miles from Cypress, TX)
  • 1 day ago

Customer Service Supervisor - Texas Medical Center Houston, Texas Address Houston, TX Compensation $16.00/hour Job Description Want to hear something crazy? Cars only spend 5% of their time...

Customer Service Administrator

  • Houston, TX (24 miles from Cypress, TX)
  • 1 day ago
  • Houston, TX (24 miles from Cypress, TX)
  • 1 day ago

Description Position Summary: Provides administrative support for Silver Eagle teams; maintains customer accounts; performs related duties as assigned. Silver Eagle Houston distributes a broad...

Mid-Market Customer Success Manager

  • Houston, TX (24 miles from Cypress, TX)
  • 3 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 3 days ago

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...

Remote Work

Customer Success Manager

  • Houston, TX (24 miles from Cypress, TX)
  • 4 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 4 days ago

Title: Customer Success Manager Join The Houston Chronicle, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class...

Bilingual Client Service Coordinator

  • Houston, TX (24 miles from Cypress, TX)
  • 5 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 5 days ago

Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Supervisor, Customer Services

  • Houston, TX (24 miles from Cypress, TX)
  • 7 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 7 days ago

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...

Customer Care Coordinator

  • Houston, TX (24 miles from Cypress, TX)
  • 10 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 10 days ago

Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...

Customer Service Manager

  • Cypress, TX
  • 11 days ago
  • Cypress, TX
  • 11 days ago

Cypress Fairhaven Animal Hosptial is a full-service veterinary medical facility, located in Cypress, Texas. We are a full-service animal hospital providing veterinary care to dogs, cats, and...

Senior Remediation Leader & Client Service Manager - Houston Market Area

  • Houston, TX (24 miles from Cypress, TX)
  • 12 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 12 days ago

Senior Remediation Leader & Client Service Manager - Houston Market Area Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United...

Remote Work

Gc Customer Service Supervisor

  • Houston, TX (24 miles from Cypress, TX)
  • 12 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 12 days ago

Position Purpose: The Customer Service Supervisor will be responsible for a team of customer service specialists and all related administrative activities for Blinds.com, the world's largest...

Customer Experience Manager

  • Houston, TX (24 miles from Cypress, TX)
  • 13 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 13 days ago

Job Description Summary The Customer Experience Manager will provide customer Service, Project Management,,communication, planning and coordinating of activities associated with the repair...

Customer Service Administrator 2

  • Houston, TX (24 miles from Cypress, TX)
  • 14 days ago
  • Houston, TX (24 miles from Cypress, TX)
  • 14 days ago

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...

Demographic Data for Cypress, TX

Moving to Cypress, TX? Find some basic demographic data about Cypress, TX below.


Local
National
200,839
3,635
Large

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Cypress, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Cypress, TX offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cypress, TX
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Manager Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »