Customer Service Manager Jobs in Cypress, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - PT
- Michaels Stores, Inc.
- Cypress, TX
- 2 days ago
- Cypress, TX
- 2 days ago
Store - HSTN-CYPRESS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Experience Manager, Enterprise
- NAVEX Global
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Experience Manager, Mid-Market
- NAVEX Global
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonSenior Customer Experience Manager, Enterprise
- NAVEX Global
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
- Houston, TX (24 miles from Cypress, TX)
- 4 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In Person- Honeywell
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention,...
In PersonCustomer Service Administrator
- Rotork
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
- Houston, TX (24 miles from Cypress, TX)
- 5 days ago
Purpose of the Job: This position is responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders or RFQs are received, documented and assigned...
Hybrid- Century Communities
- Houston, TX (24 miles from Cypress, TX)
- 11 days ago
- Houston, TX (24 miles from Cypress, TX)
- 11 days ago
What You'll Do: The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience. Your Key Responsibilities...
In PersonBilingual Customer Service Lead
- Equus
- Houston, TX (24 miles from Cypress, TX)
- 13 days ago
- Houston, TX (24 miles from Cypress, TX)
- 13 days ago
Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained...
In Person- Vallen
- Houston, TX (24 miles from Cypress, TX)
- 14 days ago
- Houston, TX (24 miles from Cypress, TX)
- 14 days ago
Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on...
In PersonStore - HSTN-CYPRESS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFull Time Customer Experience Manager
- Michaels Stores
- Katy, TX (9 miles from Cypress, TX)
- 15 days ago
- Katy, TX (9 miles from Cypress, TX)
- 15 days ago
Store - HSTN-KATY/NORTH, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Full Time- Michaels Stores
- Spring, TX (20 miles from Cypress, TX)
- 15 days ago
- Spring, TX (20 miles from Cypress, TX)
- 15 days ago
Store - HSTN-SPRING, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFT Customer Experience Manager
- Michaels Stores
- Shenandoah, TX (18 miles from Cypress, TX)
- 15 days ago
- Shenandoah, TX (18 miles from Cypress, TX)
- 15 days ago
Store - HSTN-WOODLANDS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Five Below
- Tomball, TX (12 miles from Cypress, TX)
- 15 days ago
- Tomball, TX (12 miles from Cypress, TX)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Whole Foods Market
- The Woodlands, TX (17 miles from Cypress, TX)
- 15 days ago
- The Woodlands, TX (17 miles from Cypress, TX)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
In PersonDemographic Data for Cypress, TX
Moving to Cypress, TX? Find some basic demographic data about Cypress, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Cypress, TX
Highest Education Level
Customer Service Managers in Cypress, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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