Customer Service Manager Jobs in Allen, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Client Service Manager Fire Systems
- Siemens
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
Job Family: Buildings Req ID: 508280 Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area. Here at Siemens, we take...
In Person- TIAA
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team of Client Service Managers (CSMs) to ensure exceptional service delivery and client satisfaction....
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Coppell, TX (23 miles from Allen, TX)
- 1 day ago
- Coppell, TX (23 miles from Allen, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonAssociate Commercial Lines Client Service Manager (Small Business)
- Gallagher
- Plano, TX (7 miles from Allen, TX)
- 2 days ago
- Plano, TX (7 miles from Allen, TX)
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Assistance Manager (Dallas, TX)
- Progressive Leasing
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
Remote- Serenity Mental Health Centers
- Farmers Branch, TX (19 miles from Allen, TX)
- 2 days ago
- Farmers Branch, TX (19 miles from Allen, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonDirector, Client Services (Dry Grocery/Foods)
- Daymon
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Summary At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director, Client Services (Dry Grocery/Foods)to be responsible for the development and execution of...
In PersonDirector, Client Services (Dry Grocery/Foods)
- Advantage Solutions
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Minimum: USD $98,500.00/Yr. Maximum: USD $174,200.00/Yr. Market Type: Hybrid At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director, Client Services (Dry...
In Person- Siemens
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area. Here at Siemens, we take pride in enabling sustainable progress...
In Person- Jillamy
- Mesquite, TX (21 miles from Allen, TX)
- 5 days ago
- Mesquite, TX (21 miles from Allen, TX)
- 5 days ago
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make...
In Person- Whole Foods
- McKinney, TX (6 miles from Allen, TX)
- 11 days ago
- McKinney, TX (6 miles from Allen, TX)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Sid Wainer & Son
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
A minimum of 5 years of Customer Service Management experience in Call Center environment, Transportation or Retail #LI-TC1 The above job description is not an all-inclusive list of duties and standards...
In PersonExperienced Call Center Client Services Manager
- Mass Markets
- Addison, TX (15 miles from Allen, TX)
- 13 days ago
- Addison, TX (15 miles from Allen, TX)
- 13 days ago
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonDemographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Allen, TX
Highest Education Level
Customer Service Managers in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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