Call Center Representative Jobs in Allen, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Plano, TX (7 miles from Allen, TX)
- 17 hours ago
- Plano, TX (7 miles from Allen, TX)
- 17 hours ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
Description Introduction Do you have the career opportunities as a(an) Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute...
AXS _Contact Center Representative I
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
AXS _Contact Center Representative I
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
Patient Services Representative - Call Center
- Dallas, TX (23 miles from Allen, TX)
- 4 days ago
- Dallas, TX (23 miles from Allen, TX)
- 4 days ago
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions: Provides excellent customer service to patients by...
Contact Center Customer Care Associate (Bilingual)
- Dallas, TX (23 miles from Allen, TX)
- 4 days ago
- Dallas, TX (23 miles from Allen, TX)
- 4 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched...
- Mesquite, TX (21 miles from Allen, TX)
- 5 days ago
- Mesquite, TX (21 miles from Allen, TX)
- 5 days ago
Title: Call Center Associate Location: Mesquite, TX Hours: Monday - Friday 8:30am- 5:30pm and every other Salary: $16/hour Type: Temp to Perm Responsibilities Answer inbound customer service phone...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
LOCATION Dallas, TX POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
- Dallas, TX (23 miles from Allen, TX)
- 5 days ago
LOCATION Dallas, TX POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
Treasury Management Client Support Specialist
- McKinney, TX (6 miles from Allen, TX)
- 5 days ago
- McKinney, TX (6 miles from Allen, TX)
- 5 days ago
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted...
Inbound Call Center Representative
- Plano, TX (7 miles from Allen, TX)
- 6 days ago
- Plano, TX (7 miles from Allen, TX)
- 6 days ago
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry....
Customer Service & Client Relations Specialist
- Plano, TX (7 miles from Allen, TX)
- 8 days ago
- Plano, TX (7 miles from Allen, TX)
- 8 days ago
Customer Service & Client Relations Specialist LoveUrns LLC. - 4.3 Plano, TX Job Details Full-time From $40,000 a year 18 hours ago Benefits Health insurance Dental insurance Paid time off...
TOLLING SPANISH CALL CENTER REPRESENTATIVE (Full-Time)
- Dallas, TX (23 miles from Allen, TX)
- 10 days ago
- Dallas, TX (23 miles from Allen, TX)
- 10 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
TOLLING CALL CENTER REPRESENTATIVE (Full-Time)
- Dallas, TX (23 miles from Allen, TX)
- 10 days ago
- Dallas, TX (23 miles from Allen, TX)
- 10 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
TX Remote Medical Call Center Rep Weekly Pay $16/hr
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
- Dallas, TX (23 miles from Allen, TX)
- 12 days ago
Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join their growing remote team....
Remote WorkDemographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Allen, TX
Highest Education Level
Call Center Representatives in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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