Customer Service Manager Jobs in Madison, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part Time - Customer Experience Manager
- Nashville, TN (7 miles from Madison, TN)
- 2 hours ago
- Nashville, TN (7 miles from Madison, TN)
- 2 hours ago
Store - NASH-BELLEVUE, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Customer Success Manager
- Nashville, TN (7 miles from Madison, TN)
- 4 days ago
- Nashville, TN (7 miles from Madison, TN)
- 4 days ago
Overview Kimedics, LLC is one of LocumTenens.com families of companies. Kimedics is building workforce solutions for healthcare staffing to help operations teams and clinicians spend less time on...
- Lebanon, TN (23 miles from Madison, TN)
- 4 days ago
- Lebanon, TN (23 miles from Madison, TN)
- 4 days ago
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of...
- Nashville, TN (7 miles from Madison, TN)
- 5 days ago
- Nashville, TN (7 miles from Madison, TN)
- 5 days ago
We are seeking a dedicated Customer Service Manager (CSM) to join our team....
FT Manager Customer Service (H)
- Ashland City, TN (20 miles from Madison, TN)
- 6 days ago
- Ashland City, TN (20 miles from Madison, TN)
- 6 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 448883 Address: USA-TN-Ashland City-314 Frey Street Store Code: Store 00693 Managers (2717748) Food Lion has been providing an easy,...
Retail Customer Service Supervisor
- Smyrna, TN (22 miles from Madison, TN)
- 7 days ago
- Smyrna, TN (22 miles from Madison, TN)
- 7 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Brentwood, TN (15 miles from Madison, TN)
- 7 days ago
- Brentwood, TN (15 miles from Madison, TN)
- 7 days ago
Store - NASH-BRENTWOOD, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Sr. Client Services Coordinator
- La Vergne, TN (17 miles from Madison, TN)
- 11 days ago
- La Vergne, TN (17 miles from Madison, TN)
- 11 days ago
Ingram Content Group (ICG) is hiring for a Sr. Client Services Coordinator to contribute to our Ingram Publisher Services (IPS) team in our La Vergne, TN office. In this role, you will acquire and...
Client Service Coordinator - 000646
- Hermitage, TN (9 miles from Madison, TN)
- 13 days ago
- Hermitage, TN (9 miles from Madison, TN)
- 13 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Senior Enterprise Client Success Manager
- Nashville, TN (7 miles from Madison, TN)
- 13 days ago
- Nashville, TN (7 miles from Madison, TN)
- 13 days ago
Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Customer Service & E-Commerce Supervisor - Full Time
- Nashville, TN (7 miles from Madison, TN)
- 15 days ago
- Nashville, TN (7 miles from Madison, TN)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Melrose, TN (11 miles from Madison, TN)
- 17 days ago
- Melrose, TN (11 miles from Madison, TN)
- 17 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
- Brentwood, TN (15 miles from Madison, TN)
- 19 days ago
- Brentwood, TN (15 miles from Madison, TN)
- 19 days ago
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the...
Demographic Data for Madison, TN
Moving to Madison, TN? Find some basic demographic data about Madison, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Madison, TN
Highest Education Level
Customer Service Managers in Madison, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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