Customer Service Manager Jobs in Madison, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Nashville, TN (7 miles from Madison, TN)
- 1 hour ago
- Nashville, TN (7 miles from Madison, TN)
- 1 hour ago
ABOUT THE ROLE The Customer Success Manager is a key strategic and leadership role responsible for developing, continuously improving, and delivering a best-in- class, end-to-end order entry,...
- La Vergne, TN (17 miles from Madison, TN)
- 2 days ago
- La Vergne, TN (17 miles from Madison, TN)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Customer Service Manager -Boot Country
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
- Nashville, TN (7 miles from Madison, TN)
- 3 days ago
Our Customer Service Managers make an incredible impact everyday - on our customers, our teams and our company....
- Nashville, TN (7 miles from Madison, TN)
- 4 days ago
- Nashville, TN (7 miles from Madison, TN)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkClient Service Coordinator - Nashville, TN - Music City
- Nashville, TN (7 miles from Madison, TN)
- 6 days ago
- Nashville, TN (7 miles from Madison, TN)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Supervisor, Customer Service Management
- Nashville, TN (7 miles from Madison, TN)
- 7 days ago
- Nashville, TN (7 miles from Madison, TN)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote Work- Brentwood, TN (15 miles from Madison, TN)
- 8 days ago
- Brentwood, TN (15 miles from Madison, TN)
- 8 days ago
Welcome to Ovation Healthcare! At Ovation Healthcare, weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide...
Remote WorkFull-Time Customer Service Supervisor
- Smyrna, TN (22 miles from Madison, TN)
- 9 days ago
- Smyrna, TN (22 miles from Madison, TN)
- 9 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Nashville, TN (7 miles from Madison, TN)
- 9 days ago
- Nashville, TN (7 miles from Madison, TN)
- 9 days ago
What We Need Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in...
Enterprise Customer Success Manager
- Brentwood, TN (15 miles from Madison, TN)
- 11 days ago
- Brentwood, TN (15 miles from Madison, TN)
- 11 days ago
Enterprise Customer Success Manager Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance...
- Hendersonville, TN (8 miles from Madison, TN)
- 12 days ago
- Hendersonville, TN (8 miles from Madison, TN)
- 12 days ago
Location: Hendersonville - Store 179: 3643 Howard Gap Rd. (at Hwy 64) Hendersonville NC 28792 Requirements Ideal candidates will possess interpersonal and communication skills which will allow...
Retail Customer Service Supervisor
- Hermitage, TN (9 miles from Madison, TN)
- 12 days ago
- Hermitage, TN (9 miles from Madison, TN)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr Lead Customer Experience Manager
- Nashville, TN (7 miles from Madison, TN)
- 14 days ago
- Nashville, TN (7 miles from Madison, TN)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Madison, TN
Moving to Madison, TN? Find some basic demographic data about Madison, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Madison, TN
Highest Education Level
Customer Service Managers in Madison, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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