Customer Service Manager Jobs in Chattanooga, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
EMS Customer Service Coordinator #1839 - Emergency Medical Services - Public Safety Division
- Chattanooga, TN
- 8 days ago
- Chattanooga, TN
- 8 days ago
THIS IS A DEPARTMENTAL PROMOTIONAL POSTING OPPORTUNITY. ONLY CURRENT EMPLOYEES OF HAMILTON COUNTY EMERGENCY MEDICAL SERVICES (EMS) DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION. Hamilton County...
Customer Service Coordinator-1
- Chattanooga, TN (7 miles from Chattanooga, TN)
- 8 days ago
- Chattanooga, TN (7 miles from Chattanooga, TN)
- 8 days ago
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
FT Assistant Manager Customer Service
- Ringgold, GA (15 miles from Chattanooga, TN)
- 11 days ago
- Ringgold, GA (15 miles from Chattanooga, TN)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 448337 Address: USA-GA-Ringgold-95 Poplar Springs Road Store Code: Store 02543 Front End (7233238) Food Lion has been providing an...
Homecare Customer Service Manager ( CSM ) Scheduler
- Chattanooga, TN
- 22 days ago
- Chattanooga, TN
- 22 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
- Fort Oglethorpe, GA (8 miles from Chattanooga, TN)
- 90+ days ago
- Fort Oglethorpe, GA (8 miles from Chattanooga, TN)
- 90+ days ago
Store - FT. OGLETHORPE, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Chattanooga, TN
Moving to Chattanooga, TN? Find some basic demographic data about Chattanooga, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chattanooga, TN
Highest Education Level
Customer Service Managers in Chattanooga, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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