Customer Service Manager Jobs in Antioch, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director Client Services Workers Compensation
- Sedgwick
- Nashville, TN (9 miles from Antioch, TN)
- 13 hours ago
- Nashville, TN (9 miles from Antioch, TN)
- 13 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonSenior Customer Relations Manager - Strategic Access Support Team - Remote
- Vanderbilt Health
- Nashville, TN (9 miles from Antioch, TN)
- 1 day ago
- Nashville, TN (9 miles from Antioch, TN)
- 1 day ago
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals...
RemoteDirector, Client Services (Dry Grocery/Foods)
- Daymon
- Nashville, TN (9 miles from Antioch, TN)
- 2 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 2 days ago
Summary At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director, Client Services (Dry Grocery/Foods)to be responsible for the development and execution of...
In PersonFT Manager Customer Service (H)
- Food Lion
- Nashville, TN (9 miles from Antioch, TN)
- 4 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504179 Address: USA-TN-Nashville-3636 Bell Rd Store Code: Store 01617 Front End (7227611) Food Lion has been providing an easy, fresh...
In PersonSr. Director, Client Services: Pet/Paper/Non-Foods
- Daymon
- Nashville, TN (9 miles from Antioch, TN)
- 6 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 6 days ago
Summary Senior Director, Client Services - Pet/Paper/Non-Foods At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be...
In Person- Oracle
- Nashville, TN (9 miles from Antioch, TN)
- 6 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 6 days ago
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred Hub Locations...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Nashville, TN (9 miles from Antioch, TN)
- 7 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- Five Below
- Hendersonville, TN (20 miles from Antioch, TN)
- 8 days ago
- Hendersonville, TN (20 miles from Antioch, TN)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Billtrust
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we...
In Person- Wawa
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonWest Nashville Customer Experience Manager
- Michaels Stores
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 14 days ago
Store - NAS-NASHVILLE WEST, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonCustomer Service Coordinator (PT)
- Corporate Flight Management
- Smyrna, TN (10 miles from Antioch, TN)
- 16 days ago
- Smyrna, TN (10 miles from Antioch, TN)
- 16 days ago
Job DetailsJob Location: Contour Aviation Headquarters - Smyrna, TN 37167Position Type: Part TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: AnyJob Category: Customer...
In Person Part TimeCustomer Service Coordinator - Regional Operations
- WinnCompanies
- Nashville, TN (9 miles from Antioch, TN)
- 20 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 20 days ago
center experience Proficiency in YARDI or other similar industry software Military understanding Our Benefits: Regular full-time US employees are eligible to participate in the following benefits:...
In Person- Randstad
- Hendersonville, TN (20 miles from Antioch, TN)
- 20 days ago
- Hendersonville, TN (20 miles from Antioch, TN)
- 20 days ago
Are you a high-energy professional who thrives on making others feel valued? A premier firm in Hendersonville is looking for a Customer Care Coordinator to be the face and voice of our front...
In Person- Whole Foods Market
- Nashville, TN (9 miles from Antioch, TN)
- 24 days ago
- Nashville, TN (9 miles from Antioch, TN)
- 24 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonDemographic Data for Antioch, TN
Moving to Antioch, TN? Find some basic demographic data about Antioch, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Antioch, TN
Highest Education Level
Customer Service Managers in Antioch, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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